KeyPoint Credit Union in Cupertino

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comments 5

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  Soo Jung Kim

  :: 08 June 2023 14:32:15

  I am not saying about this branch. But be very careful about opening a savings account for your child. They charge inactivity fees. How active a kid can be in bank accounts? Basically I lost several hundreds of dollars.

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  Anusha Sundar

  :: 06 June 2023 22:03:11

  Dema Sulaiman was friendly, naturally kind and helpful for me to understand how to open an account here and maximize benefits through their $300 deal. Thank you, Dema for your excellent customer service

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  amir mahtab

  :: 18 May 2023 17:06:08

  Cupertino my favorite branch to visit! I visited the branch to do a car payment and Dema helped me with processing it. She was super helpful offering setting up automatic payment. I highly recommend Dema from KeyPoint for all your financial needs! Extremely friendly and amazing! Thank you Dema!

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  B Vedant

  :: 09 January 2023 19:31:59

  I've been helped by Rudy a few times and he always gives you a helpful and comfortable experience. He takes his job extremely professionally and is customer-service oriented. He is knowledgeable and if he doesn't have answer right away will make sure to follow up via email.

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  Rick Avra

  :: 18 December 2021 15:54:35

  A mixed review for Keypoint CU and this specific branch. The folks at this branch are quite nice and have been helpful, with one gentleman specifically being just a joy to work with. However, trying to get things done remotely (phone or web) is problematic. The published phone number takes you to their corporate office instead of the branch and the wait is always long. Regarding corporate Keypoint CU, I don't have so much nice to say. We flagged a fraudulent charge on our ATM/debit card so the card was cancelled. They promised a new one quickly. After two weeks without a card I called back and they said I'd get a call the next day - no call. I then had to call again. To expedite things, I had to visit the branch which is inconvenient since they've closed the two branches that were closest to me. To add insult to injury, their last comment about the fraudulent charge was that they were still investigating. I've been a customer for 30 years but I'm seriously considering moving my money somewhere else.