Island Crust Cafe in Mercer Island

🕗 opening times

comments 5

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  David Abramov

  :: 29 December 2022 13:57:10

  Horrible service. The taste of the food and quality ranges from mediocore to outright terrible. Believe the bad reviews on here about this place. These scammers take advantage of the Kosher clientelle (people like me) and think they can get away with the WORST possible service and terribly prepared food because "they won't lose their customers anyways". I encourage people NOT to come here. Island Crust Cafe needs to learn how to behave like a real cafe. They should start by making sure all of their foods are served fresh and warm (not sponge like and feels like it was made a week ago and then reheated straight out of the refrigerator), offer reasonable prices (not $17 for a handful of prefrozen french fries together with 3 pieces of nasty decaying fish), not be rude to their customers, and actually have a fixed open schedule. These people need to provide quality food, service, and reasonable prices. If they continue their indecency there is no point for them to be around and people should stop going to them.

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  pamela ellison

  :: 30 November 2022 23:13:15

  we had a lovely dinner for 4. A fantastic soy burger, wonderful falafal salad, and wonderful egg salad on rye. Delicious fries. Nice ambiance and great service. Can't wait to try them for lunch.

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  Hadassah Hoffmann

  :: 21 August 2022 21:52:04

  I wouldn't believe this happened to me except that it did. I came in for a late Sunday lunch, at 2:30 with just one other person. The restaurant appeared half-full and I didn't expect it to be busy. 40 minutes after placing my order, I inquired about the status and was told 10 more minutes. After 20 min, I inquired again and was told that food was taking an average of 1-1.5 hours and that they were extremely busy. After an additional 30 minutes, I asked to speak to the manager and said that it was unacceptable that we were not told the long wait time when we placed the order. He unapologetically told me that I can leave if I want and that he makes the food in the order it is ordered in, but my food would be ready in 5 minutes. So I waited patiently in the front of the store for my food. My food took another 30 minutes to be ready (for a total of 2 hours!!) I sat down to eat and on the second slice of pizza, I found a small light colored hair. (My hair is dark brown and in a hat). I brought it up to the front and requested a refund for my food. The manager came again and said "you put that hair there because you didn't want to pay for the food. We will not give you a refund. People come in with all sorts of things and people eat hair all the time. If you keep bothering us I will call the police. You are making problems because you are mad that you had to wait for your food". At this point, the whole restaurant was quiet and I said again "hair is not hygienic, and it is dirty and I will not pay for this food." I then showed it to a different employee, who said "oh, that is not cheese", and made a face. All he could do was tell me to leave, which I did happily. I will dispute the charge on the credit card. See the hair on the plate next to the pizza.

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  Ari Rubin

  :: 29 April 2022 19:03:28

  Food took a little long to come but not too bad. The quality of the food was incredible, though. I don't say this too often as a New Yorker as I am spoiled with tons of good restaurants but I thoroughly enjoyed this! Definitely a great place to eat if you're in the Seattle area.

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  Faigy Streicher

  :: 08 October 2020 22:04:04

  Awesome amazing experience! We ate out here on our road trip through the NW US was such a great experience we made sure to stop by again before leaving the area! Salmon fish was amazing and the pizza and fries are out of this world. We loved the desserts so much that we took plenty to go for the duration of our trip. Staff was so friendly welcoming generous and courteous. Cant wait to be back!