Hotel Havana in San Antonio

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comments 5

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  Joann Murphy

  :: 23 April 2018 17:16:36

  Love this place. Simple antiques, service was great. Close to so many things. Love this place

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  Leah Hawkins

  :: 18 April 2018 16:00:26

  Enjoyed Sunday brunch including their unique blackberry butter. Attentive waitstaff. Located in a solarium on the River walk. A little chilly if it is cold outside.

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  Leslie Davis

  :: 06 April 2018 22:06:36

  Excellent boutique hotel on the Riverwalk but away from the crowds. Excellent vibe. We loved sitting on the balcony and drinking wine. Loved it so much we canceled our dinner plans elsewhere and hung out here all night. The restaurant was fabulous. Staff is great and friendly. If you are into authentic and places with character- you’ll love it.

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  Justin Flores

  :: 22 March 2018 22:10:20

  Such an adorable place, authentic vintage vibes, very classy. The restaurant Ocho is amazing and beautiful. The community events are engaging and relevant. Can't wait to come back!

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  Aaron Milsaps

  :: 01 February 2018 18:50:44

  Let me start by saying the Hotel Havana is beautiful and would probably be an excellent place to stay as an individual or couple. However, we had several issues with our group booking. 1. We had a couple of guests inform us when they called, the hotel was not aware of our block or were told that there were no accommodations still available. One of these guests did end up with a reservation under their name, despite not having placed a credit card on file or receiving a confirmation email. The room was later dropped with no charge after following up with the group manager, but added unneeded stress to our wedding week. 2. Several guests found the staff to be rude and unaccommodating. 3. The wording on the contract was somewhat confusing regarding cancellations. It was unclear to us that we would be responsible for non emergency cancellations within 60 days of the event. It is also not defined what qualifies as an emergency cancellation. We did have several guests cancel in the weeks approaching the wedding, whose rooms we had to fill in order to keep from being charged. 4. The hotel did not permit early check-ins or late check-outs despite us booking over 80% of the rooms in the hotel. They did allow us 3 parking vouchers. One guest who had to cancel Friday evening because of the flu was not allowed to check in until after standard check in times, despite having originally booked the previous day. Another guest whose room we were paying for was not initially allowed to check in, despite the hotel having our card on file, because we had not yet arrived at the hotel. 5. The hotel manager emailed us the day before our wedding that they would not allow flowers to be placed in the hotel because we did not reserve all the rooms. However, they had informed us a week previously, when our block was already released to public knowing that not all rooms were booked through us, that the it would be permitted. They eventually allowed us to place the flowers after a conversation in person. However, we found it very unprofessional to inform us in the manner they did with such short notice. 6. The parking lot is too small for the number of spaces it contains. It is difficult to park any vehicle and not worth the price charged per night. We brought a lot of revenue to the hotel through guests at the hotel, bar, and restaurant. However, we felt they were unaccommodating and added unnecessary stress to our wedding week. The hotel may be a good place to stay on your own, but I would not recommend it for larger groups.