Hilton New Orleans/St. Charles Avenue in New Orleans

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comments 5

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  Bryan T

  :: 21 May 2018 23:37:55

  Rooms are very clean and modern and the hotel restaurant (The Luke) is fantastic! Stop by for happy hour every day from 3-6 for 75 cent oysters and half off drinks. You won't be dissapointed.

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  Christopher Littlefield

  :: 14 May 2018 22:35:42

  Only experience was at their bar Luke's. The happy hour there was one of the highlights of our short trip. Cheap drinks (during happy hour) and their house oysters were delicious. Rest of hotel looked really cool but didn't stay there.

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  David Adams

  :: 23 April 2018 10:48:07

  Four Diamond hotel. Well deserved. Fine appointed spacious rooms. Great friendly staff. I highly recommend. If im going to nit pick. There is construction currently going on across the street. If you are a light sleeper request a room farthest from it. But even then the noise is really not that bad.

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  Jacob Lippert

  :: 06 April 2018 13:02:11

  Hotel was nice, front desk staff and concierge were what you come to expect from Hilton. Room was nice as usual. Unfortunately the pool was closed and a pair of earrings were taken from the room. Some responsibility taken for not hiding them, but have to say this is the first time something like this has happened. Lowering to 1 star. Management followed up, offered items to compensate (did not ask for any of this) but after offering they never followed through. Would have been better if they didn't follow up at all.

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  Jeremy Holmes

  :: 30 January 2018 21:46:44

  I had a great trip, but my hotel left a lot to be desired. I will say that location wise it was amazing. It was so close to so many things, but there are a lot of hotels in the same area. The valet service was nowhere to be found when we got there so we went and checked in and the clerk called someone to get our vehicle. She, however, did not mention that she was handing us bottles of water in a gift bag because the whole city was under a boil water advisory, but did give us a piece of paper that said it. The room was nice. It was a bit smaller than expected but perfectly fine for what we needed. The lack of a microwave was unexpected and the lack of a vent that could be turned on instead of a small updraft system in the bathroom required multiple courtesy flushes to prevent the entire room from smelling of the most recent bathroom activity. We didn't smell the mustiness others talked of in the evening because the restaurant, Luke, overpowered it. In the morning, the main lobby wreaked of not just mustiness, but of raw sewage. We went out the side entrance to see they had just parked our car right at that entrance. We didn't mind it because the street was not that busy and they placed heavy tall cones, but thought it odd that the valet parking was on the street. Checkout was fast, but we found the valet service was not worth it. We watched as they pulled vehicles up one after another and waited about 10 minutes. Then the manager of the service handed us our keys and said we were pulled up on the side. We expected to have it pulled to corner perhaps, but it was right where it was the day before with cones still in place. I went to the front desk about it and was redirected to the valet manager who told me that they were doing it with everyone and that he was the only one that could drive a standard. I've never considered a valet service could hire employees who can't drive all types of cars. Since speaking with two people on site did no good, I decided to leave and report it directly to their main office. UPDATE: The call to their main office was pretty easy and they seemed to have a real interest in resolving the matter. They advised they would contact me in 72 hours regarding a resolution. I was contacted by a manager at the hotel and they offered a refund of the valet service.