Hertz in Arlington

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comments 5

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  King Baray

  :: 30 May 2018 19:01:26

  This company is horrible and will leave your family in unsafe conditions! My family and I rented a car through a manager at this establishment by the name Kasim. The car that was provided to us was faulty. The car had mechanical issues that would not allow it to start in the middle of downtown at 11pm. We spent two hours stranded in a city that was unknown to us and full of danger. For four hours my family and I waited on the side of the road at night for a tow truck and a taxi. We had to call Hertz several times through out these four hours because once the car was towed we were left stranded waiting on the taxi to the airport to pick up yet another rental car. This situations was not only dangerous to my family, because of the amount of bums that inhabited the area, it was a huge inconvience and took a lot of time out of our vacation to solve the issue and get a new rental car. I will never use hertz to rent a car again. To add insult to injury, I even attempted to file a compliant with the company but they left me on hold and will not return to the call. It is truly sad that this is the type of customer service I revived as a army service member.

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  michael turner

  :: 15 May 2018 08:52:38

  The manager is quick, and polite.. Yet, undue charges kept being pulled from my account..Tried to get my money back..Was told to wait 7 to 10 days...Did that, no returns.. Returned vehicle, still no returns..Called corporate office, telling me all funds would be returned to me in another 7 to 10 days...It just will not stop...Very unprofessional buisness...

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  Kharla Thamara

  :: 23 April 2018 13:55:45

  Terrible Customer Service!!! First, when I called they put me on hold for 10 minutes so I hung up and called again to get answered to with an attitude. The lady on the phone didnt seem to care in assisting at all!! Secondly, they had told me that once I dropped off my car at the dealership they would come pick me up to drive me to get my rental but when we called for them to pick us up, they told my mom to get an uber because they werent going to pick her up to get the rental so the manager of the dealership did the favor to drop her off to get the rental! Terrible Terrible company that doesnt seem to care at all! Tjat is sad!

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  Carri Gentry

  :: 14 March 2018 11:29:05

  I had to wait for my car to be cleaned. The office is not very organized, but the young man that assisted me was very polite.

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  Ambrose Akinlo

  :: 18 January 2018 13:28:55

  Mixed experience. Unlike Enterprise, you will be billed the cost of picking you up and dropping you off at home from their office. Watch your receipt very well, if you tell them to book you till 3pm, time on receipt could be 12pm. Although you won't be billed for returning by 3pm, I'll worry that protection will have been invalidated by 12 and you could lose LDW, PIP and other insurance protections after time.