Fairfield Inn & Suites by Marriott San Antonio Downtown/Market Square in San Antonio

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comments 5

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  Morgan Household

  :: 02 June 2018 10:25:44

  The staff at this location is amazing! The rooms are nothing fancy but the entire hotel was clean. The small indoor pool was a plus.

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  David Munoz

  :: 29 May 2018 14:47:16

  My wife and myself arrived at 10pm with 2 kids, 4 and 6. And our confirmed reservation was given to someone else. Supposedly they had an upgrade for us that resulted to be not so much of an upgrade. They told us to walk and check in at the Residences by Marriott. No one offered to help us with our luggage despite we had our kids half sleep. We got there and the room they had for us was only for one night, the next day we had to get back to our original hotel the Fairfield Inn. Not so much of an upgrade. Then our room was not even on that building, but another, so we had to go back outside, walk with no assistance, and look for our room. The "upgraded" room had only one bed. They gave me one bed with one sofa-bed for my reserved 2 queen bed room. There was a kitchenette there, buy I did not care for a kitchenette, I needed 2 beds. A sofa bed is not the same as a bed. The sofa bed resulted to be nasty dirty. Under the cushions, we found old cheerios, food crumbs, crayons, dust, and more nasty stuff. I went to talk to someone at the front desk, to found me a different room, but it was full. They went to vacuum the sofa bed in the middle of the night and made lots of noise while my kids where sleeping. I felt bad to put my kids there, so I ended up staying in that sofa-bed that resulted to be very uncomfortable. So far I haven't received any apology or refund for all the damages. This whole experience resulted to be very inconvenient and will never stay here again.

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  Charity McCarty

  :: 23 May 2018 20:59:44

  For the price this hotel was great! Our room was clean and the a/c worked amazing! The room was dark but nothing opening up the curtains couldn't fix. The breakfast had actual breakfast food. The staff was super friendly! The pool was very small but clean. My family and myself really enjoyed our stay at this hotel!

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  Michael McCartney

  :: 21 May 2018 21:31:27

  Excellent stay clean rooms friendly service and within walking distance of the river walk.

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  Sheryl Jackson

  :: 09 May 2018 13:43:19

  This is an older building with modern updates. The hotel staff is friendly and accommodating. My room is neat and clean and the AC was nice and cold!