Enterprise Rent-A-Car in Portland

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comments 5

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  Huiyun Kim

  :: 23 April 2018 17:57:39

  This was the worst customer service I have had in a long time. Not with one, but all three who were there. 1. I asked if I can see rates for different cars available before giving my CC info for security deposit, which seems reasonable, which was met with attitude and glances with a co-worker. Isn't that a reasonable logical step before setting up payment options for a car I have yet to agree on? 2. The employee who took me out to see the available cars did not even respond to me saying "I'm sorry, I don't mean to come off annoying. I just want to know what the rates are for different vehicles before I sign up." He just pointed to two vehicles and gave me rates and pretty much walked away. I came in and indicated how I dropped off my vehicle for repairs after getting into a car accident. I don't need sympathy, but I do expect someone who is in a customer service role to show that they care and have the desire to offer great service. If you don't know how to do that, you should not be in that role. I am extremely disappointed with my experience here today, and as much as I'd like to think that they were maybe just having a bad day, it is not my job to be empathetic in this situation. That is their job as employees of a business offering services to the public.

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  Cindy Downs

  :: 18 April 2018 20:46:09

  Friendly and helpful staff, picked me up and was flexible with the times. The return in Bend was not as attentive. Had to ask twice for them to email me a receipt then ended up going there in person to get it. Cant beat the price.

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  Hannah Johnson

  :: 21 March 2018 09:12:34

  Not bad at all to rent from. Only thing is that they didn’t tell me I needed to return it with gas until 10 minutes before I was dropping it off, which was a little last minute and stressful. Other than that this location and company was wonderful.

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  Lori Shaw

  :: 09 March 2018 09:13:55

  The folks at Enterprise were so helpful. They adjusted my reservation so I could pick up the car near my house, and drop it off in Vancouver near my car garage. There were no smaller cars ready for me which I preferred, so they cleaned one out to get it ready for me. They were so nice and accommodating. I would definitely rent from them again!

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  Ashton Varner

  :: 29 December 2017 18:13:49

  The representative was kind and professional. The car was clean and well-maintained. Additionally, I was allowed to do an out of town drop off without a penalty. I made the decision to fly home instead due to winter weather/safety concerns. I felt taken care of and that my priorities were the company's as well. Enterprise has helped me out of jams before and they've made a lifelong customer. Thanks again!