Enterprise Rent-A-Car in Fresno

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comments 5

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  D L

  :: 26 May 2018 06:04:22

  Refused to rent me a vehicle without showing them a copy of my military orders despite showing them all documentation necessary to drive legally. When asked why this was a necessary document the manager said “we need to trust that the vehicle will be returned to us”. Have rented vehicles from other Enterprise locations with the same paperwork without a problem. Not sure how my orders will gain me more or less trust with your company than my Driver’s License, Military ID, valid car insurance, DMV letter of extension on Driver’s License, and proof of address. My orders are not for you to have access to. Luckily I was able to find another rental company in your airport that trusted us. I’ll never rent from Enterprise again after the way I was treated at this facility tonight.

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  ALAN ZACK

  :: 08 May 2018 16:13:50

  I had an advance reservation but still had to stand in line at the counter with people who did not have reservations. There was one clerk and five people ahead of me. It took almost 30 minutes for my turn where I was handed my prepared rental agreement and was told to proceed to their pick up shack. At the shack there was a mob of people, maybe 10 or more. There was one person handing out the keys and showing people where their car was located. Again, about a 15 minute wait. Once it was my turn I was handed my keys and my car was right in front of the shack. At least I did not have to search for it. Then another five minute wait to get out the gate. There was four cars ahead of me. At least there was an employee who was checking each car for possible damage before you got to the exit gate. Checking the car in on Sunday was easier, I just used express check in. I will not rent from Enterprise at this location again. Too few overwhelmed employees Your web page says: As an Enterprise Plus® member, you can use the members-only check-in line at participating locations. It's one more way your membership makes renting from Enterprise® more convenient. Why does Fresno NOT have this service? Why do plus members with reservations have to stand in line behind people who do not have reservations who have to have the rates and other information explained to them?

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  Thomas Gorman

  :: 02 May 2018 18:12:40

  I've used Enterprise Rent a car for a couple of years now. Ive used others but all in all Enterprise is easy in easy out. They get you into your car without all the ticket up selling. Get the App and membership and start saving!

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  Dave swaby

  :: 06 February 2018 08:52:38

  Wonderful customer service at the Fresno international airport. The staff was very respectful. I can tell they value customer satisfaction. Great experience!

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  Andrea Damasco

  :: 31 January 2018 15:11:38

  Had a great experience!! Upon arrival staff were very quick to serve the customers that just came off the plane. When I returned my car, they were there to quickly check me in so I could be on my way. Definitely would recommend this place and would definitely rent from here again.