DHL Express ServicePoint in Anchorage

🕗 opening times

comments 5

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  Namiko Asuka

  :: 13 December 2022 05:11:01

  These people are on their A game. I usually hold packages for pickup here so porch thieves can't steal my stuff, and they're always super nice during pickup. Recently, I had to ship a package internationally though. I went to USPS first, asked for help with custom forms, USPS was rude and did not want to help at all. DHL made everything seem crystal clear and the package made it to the destination no problem. With friendly service becoming harder to find today, I am 100% grateful for the service DHL provides and the people who do it.

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  keri scaggs

  :: 31 October 2022 19:39:12

  Their automated service will make you want to pull your hair out. Just absolutely ridiculous and no help at all. Thank goodness I could finally get a direct number for the Anchorage office, and they were incredibly helpful. Melissa - it won't let me reply so i had to edit the review. I'll be happy to email. I updated the stars - because you shouldn't be penalized for DHL corporate's failure. Thanks for responding.

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  Azur

  :: 02 October 2022 16:20:41

  Customer service is S tier. On Friday there was an attempted delivery but no sign of anybody. Supervisor came the next 2 days trying to deliver it and I respect that. One of those days unfortunately nobody heard them ring the doorbell and that was on us. Driver even communicated through email and gave the time they would be here and I got my package on a Sunday when they aren't even open.

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  Scott Pettie

  :: 01 June 2022 21:32:17

  I did not notice that the counter closes at 4pm who closes at 4pm. Heck banks are open longer these days. These guys could stop working here and go work at the bank until closing. :-(

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  Jarule.Alaska L.

  :: 30 September 2020 02:08:45

  Best to do plane spotting by the hill. You can watch how plane gets deiced during winter and how to fuel pkanes