Chase Bank in El Cerrito

🕗 opening times

comments 5

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  Bijaya Badal

  :: 16 August 2022 01:02:14

  They have the worst customer service available! This place should be immediately closed! I have been banking with chase for 15 years! Never have i ever seen this bad at any branch! Terrible ,,they treat people bad!!! Horrible! Never will be back here!!! Went there to open a new joint account and encountered rudeness as soon as I entered!!

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  Juan Vasquez

  :: 24 January 2022 16:13:38

  I go to this branch to deposit for my company which I can usually do from the very slow ATMs outside, but today a bill was rejected and given back to me. I went inside to try to deposit, but when the teller could not figure out why it was rejected, she called who I assume was the floor manager for help. The woman who was now helping looked at me and said to her associate that it is probably a counterfeit bill without testing it first (I feel you shouldn't throw such an accusation out in the air like that until you know for sure). The woman proceeded to look at it and say that the bill was contaminated with blood (don't know how she came up with that conclusion) but said that they wouldn't take the bill. No other words were given, the original teller that initially helped me said sorry. Rather than escalate the situation I left. I defiantly be calling in a complaint also.

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  Elizabeth Grassetti

  :: 01 September 2021 11:45:19

  Terrible Customer Service - My Mom had an account - and as her trustee I was given the run around for 2 months before I could unfreeze her account even though they had me as trustee on the account. No one is trained properly and everything is sent to New York for review. The last straw was bringing in a form they requested I complete and being told I needed to make an appointment and come back again to turn it in - with a banker who was no longer at that branch.

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  D A

  :: 03 April 2021 19:01:07

  I'm not sure why everyone else is complaining, however I've been banking with chase for years and as long as I can remember I have been treated with dignity and respect, especially when I have Monica as my representative. Thanks Chase Bank for providing over 10 years of great service.

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  Haya Kamal

  :: 08 October 2019 18:09:58

  I came to this Bank branch today to take advantage of an account upgrade offer I received by mail, I arrived around 1:45pm and was asked to wait to talk to someone. I waited and waited and at 2:55pm a lady came and announced to me and the other several waiting people that this bank branch doesn't have a banker. They had two, one left his job yesterday, and the other is fully booked till Friday when he will be going on vacation. She even couldn't give me an appointment for a month from now. I asked why did they have us wait this long if they knew that they don't offer bankers, and they said that they were too busy to notify their customers of this. Baaad service.