Budget in Arlington

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comments 5

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  Oliver Entrop

  :: 20 May 2018 13:48:00

  Falsche Öffnungszeiten, Sonntag schon um 12 Uhr geschlossen!

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  Eric Snowden

  :: 16 April 2018 10:53:42

  Great Service! It was a Quick and Easy Pickup/Dropoff!

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  Jerome Williams

  :: 17 February 2018 14:52:13

  Typical Rent-A-Car smoke and mirrors. If you need car an extra day or even an extra 2 hours be prepared to pay an hourly rate and penalty. You may as well say that you are going to keep the car for a month and bring it back when you are done to avoid penalties.

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  Charyse Royal

  :: 22 January 2018 15:14:40

  This Budget Location---****DO NOT GO. FIND ANOTHER LOACTION OR RENTAL COMAPANY TO RENT FROM.***** My family and I needed a van to go to an out of state funeral. My husband notice when turning on vehicle one of the tire pressure alerts was on and saying check. Before leaving and finishing paper work---we made BRAIN-gentleman helping us aware of the tire pressure warning and it was showing low. My husband expressed to him that our kids will be riding in the van and to make sure the tire was good before going on this long trip. He blew it off and said it just needs air. So before leaving he adds the air and we leave. Shortly into our trip we notice that the tire pressure is getting lower and lower by the hour (we were traveling over 800 miles to our destination) and after pumping air into the tire 5 times in 3 hours we stopped and called Brian and the location we rented and explained to him that the tire is leaking air at a rapid pace. He said to call road side assistance or go to a discount tire and they would fix the patch. It was not a patch job....after looking at tire up close the tire had a LARGE GASH on the SIDE that looked to be super glued or some type of sealant used to try and repair the tire. (WE TOOK PICTURES)…by the grace of god and 25+ dollars to add and air and buy a can of tire sealant----we get to our hotel and there is a Budget right next to the hotel. We call road side and they come out and put a donut on the vehicle until we can get to the BUDGET @ the airport to exchange the vehicle (we were told they will not put a better tire on---the whole vehicle has to be exchanged). DONE. The Budget at the AIRPORT was WONDERFUL---they exchange just like the customer service rep road side said they would and we got home safely. NOW we return vehicle back to 2904 S Cooper st (REMEMBER NEVER GO THERE TO RENT A VEHCILE) and we bring up the disappointment and frustration asking for a corporate # to file a complaint and a lady who says she is the owner--- says how were they supposed to know it had a bad tire?????? My husband is thinking---When we brought to Brain’s attention that there was a tire pressure alert there should have been a further check into why--but Brain the worker kept saying it just needed air. No accountability what so ever from the “owner” or the person who handled our contract (just kept saying sorry and they did not know)……And to be fair that MAY have been the case, but if they would have done a FULL check of the VAN and the TIRE alert they would have seen what we saw. They DO NOT do checks on the vehicles that are brought to them...Just want the SALE not worried about putting a family on the road in a SAFE vehicle. And to make matters worse---they call us back after returning the vehicle and say they are still trying close out the contract because the airport location did not do it right????? What does that have to do with us----we did what we were told to do by BUDGET…CLUELESS, UNPROFESSIONAL, NO ACCOUNTABILITY, JUST WANT SALE AND TAKE YOUR MONEY.

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  Annie Hepp

  :: 21 October 2017 12:55:12

  Will never rent here again! I had family visiting and we picked this location because it was a convenient but neglected to look at the reviews. Upon returning the car, which they had rented for a week, was told they would need to go vacuum it themselves or pay $100. AND we only had 15min to clean the car somewhere because they were closing at noon. The car was hardly dirty on the inside. What a scam!!!!