Bronx Honda Service and Parts in New York

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comments 5

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  Esthela Michel

  :: 25 May 2018 19:04:30

  This place was busy at the time I got there, but they were amazing. I went for routine maintenance and dropped my car off at the bay. Upon entering the facility, Nat helped me and he was courteous and explained the entire process. It took about half an hour with an appointment which I strongly recommend be adequate through the website. It was an absolutely painless experience. Now, I'll only come here for servicing.

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  SAMANTHA ROSADO

  :: 05 May 2018 16:43:30

  I’ve been coming here for the last 2 years to service my 2016 Honda Accord(come here around 6-7 times a year). However after consideration i will be servicing my car at another Honda. I gave this place the benefit of the doubt even after seeing bad reviews because i always look at reviews before going to any business. It’s convenient because i live in the Bronx. The only person that I believe has great service is Rosemary and she knows her stuff(GO SEE HER) She has advised me a few times and when she wasn’t there i would get victor or Nat. Victor is very knowledgeable, however he seems way too cocky and I’ve overhead him speaking to clients in a way that made me feel uncomfortable FOR the client. Nat has good customer service, however i noticed that he likes to throw into his conversations about a survey, saying that clients should give him a 10 and that is a big NO NO. I work for a company that will actually terminate you if you were caught giving score numbers to clients on how they should rate you so this a thumbs down for me. It makes clients feel like their obligated to do it and that’s just not right. It’s a hit or miss when it comes to getting one of these advisors, sometimes they seem happy and providing good service or sometimes they wanna act like A**holes when they want to and be nice to whoever they feel like being nice to. And the girls that sit in the window taking payments look miserable and look like they hate their job. When i come into a place especially where I’m spending money I expect to get good service from the moment i walk into the door until I the moment i leave that door. One of the concerns that I have is the multi point inspection that they claim to do on your car but I think it’s a lie. I came into this Honda to get my breaks checked out because it was making a weird noise. Long story short i had came in less than a month before to do a oil change and the multi point inspection page that i was given stated that everything on the car was in good condition(green check marks) When i came in after that to get my breaks checked out i was told that the breaks were worn out and some other things that goes with the breaks costing about $1000+ in total. This was when i believed that the paper is just a lie to make it look like everything is good so that when the day comes that something is wrong with your car, you come in and find out that the repairs are $1000+. I think they do this just to generate sales and also tell you that you need new parts for this and that which is just WRONG. I understand because I used to be a manager in a different business and I know how to important it is to meet your sales goals and because they probably look forward to those BONUSES by telling you to give them a good review and by trying to convince you that you need this and that done to your car, however fooling people into thinking that they need new parts to their car when they really don’t is just wrong and misleading. Another situation that i had last year was when I came to take my car for a wheel alignment. When I received my keys I turned on the car and the battery was dead!!! The car at the time was only a year old and it was strange. My car didn’t turn on the same after that. Today I came in to get a oil change and was told by the guys outside to see an advisor, and when I walked in, there was only 2 advisors, Kevin and Nat. Although they did look busy, it would have been nice for one of them to greet us and tell us to give them a minute while they finish whatever they were doing but I stood around waiting until i walked back outside to tell the guy that sits in the parking lot that they seemed disinterested in helping me so he took me inside and pointed me to Nat, i walked over and he points for me to see Kevin. I was not greeted by neither of them and after the whole break situation and the service that i received today, i no longer wish to continue servicing my car at this location after TWO YEARS. Loyal customer to the Bronx Honda location LOST.

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  Daddy El

  :: 05 May 2018 13:28:50

  This place is ok. After reading all these reviews. I thought about my most recent visit there to get my car serviced. They had a check list and it was all green. Meaning everything is good including the brakes. 3 months prior I had went to Yonkers Honda and to get my car serviced and they did the same check list for me. It showed that I would need new brakes soon. Most likely on my next visit. I hadn't changed the brakes changed since the 3 years I had it. 30,000 miles later Bronx Honda still gave my brakes a green mark. Something doesn't seems right. I will have to review all my checklist from all the times I have been there. The place is not bad. I seen some of the staff being rude at times towards myself and other customers over the years.

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  Sadab Ahmed

  :: 24 April 2018 17:45:16

  I will write about my today’s experience. I went there on a Saturday at around 4pm while they were suppose to close at 5. I arrived exactly at 4 for an oil change and heard they were not taking any cars because they have started cleaning. I was disappointed and had to go back without changing the oil. Came back on Tuesday and I was helped by Kevin. He remembered me coming that day and gave me a 40% off on my oil change without even asking. I was pleased with the service. I would have given a 3 star for my overall experience but this visit made me change that. Thanks again Kevin!

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  Aurela Z

  :: 11 April 2018 08:36:12

  I’ve been here twice so far to get a tire change and each time has been pleasant. I usually go to Kevin and he is very professional and kind! During the week , it’s usually a short wait but on a Saturday it’s busier so it’s best to just drop your car off in the morning and come back later to pick it up.