Best Western Plus Gateway Inn & Suites in Aurora

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comments 5

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  Scott Ruby

  :: 19 April 2018 16:41:09

  I've stayed at this hotel a number of times. Today I called to book a number of rooms for my family. Both the 'supervisor' and 'manager' were rude and condescending. I asked for best rate, neither asked if I was a member of AAA or other organizations where they extend discounts. The rates they quoted were almost $50/night over the Best Western Website. In a very snotty tone, the manager said if I could book a better rate somewhere else, I should do so. These people don't want your business. AVOID

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  Hillary Munoz

  :: 16 April 2018 09:43:09

  Beautiful place to stay. Elevator is a little scary. Alexander (I hope that was his name 🙄😁) he was so awesome I really like him!!! Oh thank God I didn't have to walk in and see the news on the TV it was so just like home. Thank you guys so much for an amazing stay it was just fabulous!!!

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  Sean Carpenter

  :: 11 April 2018 11:49:29

  For vacation this was defitinly the best hotel for me to stay at. The staff was very friendly and also Pleasantly accommodating to my needs. I never had there breakfast but wish I did so many people talked about it. Also the front desk was very helpful on directing me to sites to see in and around aurora!!! Next time I vist I will be back to see them forsure . Thank you guys and gals !!!

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  kelly berry

  :: 24 March 2018 23:04:56

  The reasoning behind the 4 stars is: if it were grading the staff this hotel is a 5 star. If it were grading on amenities they are very ample from the citrus water and coffee upon reception to a very generous (but not so good eggs) breakfast menu. The other side of the average is the 3 star for the bed in room 309 is not good and the very high beam highway light aimed at the suite is not either for a person's rest period. The entire stay was a great stay in Aurora and we live the residents community there. Good job but it could be done better. The value was still good.

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  Claire-Elise Broner

  :: 21 March 2018 14:14:13

  Night staff member Richard is an effective multi tasker who I saw makes clients feel like they just got home! Another front desk guy who picked up Richards shift was also very helpful. The coffee pods were great , beds comfortable. I stayed in the suite with annexed couch and additional TV & the only complaint is the bathroom fan that cannot be turned off without turning the light off. there needs to be a light switch separate than the fan switch. Place was also clean & as a single woman by herself I felt safe. DO NOT SMOKE ANYTHING IN THEIR ROOMS. I. don't smoke but overheard something that makes me want to give patrons that very clear warning.