Zales in Hurst

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comments 5

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  Omar Martinez

  :: 19 February 2018 20:58:39

  DO NOT SHOP AT THIS LOCATION!! By far the worst experience I have ever had. The staff don't know what they are doing. They have no knowledge of what happens to items or what the items are for that matter. I went in back in January to get another ring since the one I had did not fit. I wanted to make sure that I got what I need. I went in and the store manager Abby did not even confirm whether or not an actual order had been placed in the system.I wanted to know the status and because no one ever reached out I had to reach out myself. Long story short they canceled the order and never told me because they didn't see it. Seriously?! Why would they not even see it. They were awful to deal with and the personnel in the store weren't any better. Just trying to find a way around getting you your money or your product. Will never shop here again.

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  Jasha Naki Phillips

  :: 30 January 2018 17:41:34

  I was proposed to in December and took my ring to this location (Northeast Mall) 1-18-18 to have both rings (wedding set) taken down 1 size with an expected completion date of 2/2/18. Received a call 1-30-18 informing me that my ring was ready for pick up. I rush to the store to pick up my ring only to find out they’d already saughtered the rings together. Now, the ring has been sent out again with no definite date of when it will be back. Horrible experience.

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  Danny Luong

  :: 18 August 2017 22:34:50

  Do not shop at this place! Go to a place where they appreciate their customers more like Jared or Robbins Brothers. Had custom engraved necklace made and they made a huge spelling mistake on it. Told us since the promotion on the pricing is over since we've ordered it and would have to make up for the difference! What kind of place does this!

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  Nani Veale

  :: 25 May 2017 18:54:20

  In line right now for 15 min. They always take so long. I would rather go to Kay's but I got my wedding ring here so I'm stuck with it. I paid extra to have my ring come in rose gold and after it being 2 weeks late...it came in gold. They were quick to get it before the wedding at least. They are nice, just seem understaffed.

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  Ben Stanley

  :: 25 April 2016 08:31:36

  Deon was great. That is the only good thing I have to say about my experience there. Dropped a watch off in December to get the battery replaced and sealed. It's a dive watch so they sent it off and told us it would be back Jan 11. After numerous phone calls over the course of 4 months we finally got the watch back yesterday, April 24. AND they charged us $25 for the repair. I felt it should have been free for all of the grief they have put us through, but my girlfriend didn't want to make a scene. My best advice is DO NOT GET YOUR WATCH REPAIRED HERE! Or for that matter do not shop here. Management doesn't care and has a horrible attitude! Take your business elsewhere! There are plenty of jewelry stores to choose from.