PANDORA in Hurst

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  Alyssa S

  :: 17 January 2018 22:01:43

  So happy to see it was not just me that had a bad experience.... went in to get a jewelry cleaning. I was going to go see a movie and they told me they’d call when it’s done. Simple as that! Super nice girl. Came back with my friend. I saw some more people were coming in so I signed my name down to be next. The girl that helped me saw me and Handed me off to another employee... and oh my word. That girl totally ignored me and just asked who was next. I raised my hand and so did another customer. The employee rolled her eyes and checked the book and of course I was next. She then asked what I wanted and i said I was just picking up my jewelry. She asked who helped me and I said I wasn’t sure of her name... She just then stood there and looked at me as if I was an idiot... I don’t even know why that question is needed I know for a fact they write the name of the person who drops off their jewelry... just ask for my license of something! Honestly that girl with held my bracelet from me. It wasn’t until the girl that Had helped me first told her I was the girl who dropped off a bracelet... I have never went back there since. I don’t even want to imagine what would of happen if the girl who originally helped me wasn’t there... pretty items, 3rd rate employee. However that first girl was the saving grace for me to put the second star. Good luck to anyone who chooses to go here.

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  Emily Wheeler

  :: 01 January 2018 16:28:42

  A wonderful place I have bought a couple of rings from her and so has my sister. First off Stormy is amazing at helping use decided what size ring we should have . I in there right after Christmas and we were waiting to be assisted and noticed she was helping a different customer and her daughter decided what size they needed, she helped my sister on what size she needed and was very patient with us. My sister ordered a couple ring from the pandora website and we were sent the wrong size and they were happy to exchange it with no problems. I recently bought a daisy ring and when deciding to buy it I couldn’t figure out which I wanted so I kept asking to see different ones in different size and if they didn’t have it Noah the lady working with me was happy to call a different store to see if they have it. All the employees I’ve talked to are very calm and patient when dealing with me and I was very indecisive and picky about most things so this was nice.

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  Vivian Nguyen

  :: 23 December 2017 23:31:11

  Worst customer service ever!!! They sent me the wrong item two days before Christmas and when I took it to the store the worker there was so rude and offered no help. Basically told me you are SOL because they can’t do anything about online orders...even though it’s their company?

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  Megan Ways

  :: 25 October 2017 13:48:48

  I went in on a Sunday. Was in there for about 45 moms making sure I wanted what I was getting and the manager on duty passed me off to someone who clearly hates there job. Was rude the whole time cause I was...there I guess. Then let’s go to payment time. It was 6:05...a whopping 5 mins after close. This girl doesn’t even know what she’s hittin on that iPad. I signed the iPad after I swiped my card. She walks off and comes back...instead of reading the screen like I did, she just hits void and goes on about closing up. Well she had two options. Hit void or retry...so yes she voided my payment. Then of course blamed her system....so I give them my number cause after 15 mins of trouble shooting to find my “payment” they couldn’t find it. Next day I get a phone call from Carla sayin that sure enough it was there “system” and I needed to come back in to pay for the jewelry....well since I’m a good person I do that. Carla says she will be there and that she will take care of me for the hiccup....I go back in and Carla isn’t there so I talk to another manager. She said Carla filled her in and she gives me 10% off....I just came back to give you $155 when I didn’t have to and you give me 10% off. I didn’t argue cause I’m not that person to be rude to someone who has no part in the transaction( I’m in the service industry so I don’t believe in flipping out on someone who didn’t even mess up to begin with) but Ive been shopping at pandora for almost a decade...yeah that’s last purchase at that pandora if not with the whole company all together. Rude staff and horrible customer service.

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  Suvechha Pant

  :: 26 February 2017 22:37:04

  the customer service there is a joke! I am not the type of customer who requires the employees to constantly smile at me, but the girls working there...geez! one girl in particular should have had a "do not bother me" sign on her forehead because she looked pissed