Wells Fargo Bank i Costa Mesa

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kommentar 5

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  Diego Kellner

  :: 19 March 2023 13:23:18

  Excellent attention from Marianna Serrano, who was able to resolve all the issues I had

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  Hernán Dí Santí

  :: 14 January 2023 05:33:51

  Why not a 0 star option??? Last month of December 2022 I tried to close my safe deposit box membership before my next payment was due, because I moved to another city 45min away. Unfortunately I couldn't do it just for the fact that no banker was available at the time and I didn't have an appointment so I wasn't entitled to that service anyways according to the teller that was helping me. I couldn't make it back before my payment was due so I was charged $45. Fortunately I had enough money to cover the payment if I didn't, that could've cost me another $35 as an overdraft fee. It took me 3 attempts/three 45min trips to finally close my safe deposit box membership. I highly recommend you avoiding this place at any cost if you don't like wasting your time and money!

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  Estefany Calderon

  :: 26 August 2021 13:10:21

  It's a smaller location then the one on Baker but still overall pleasant experience. The tellers are friendly and helpful. Sometimes during the afternoon it can get busy or on paydays but they do try to still keep the line moving. There is always a friendly greeting when arriving and leaving. They are more than willing to help with any questions.

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  Candace L

  :: 20 August 2019 21:46:39

  Normally I don't have problems with this branch, but tonight my experience was awful. My debit card was compromised. I used the cardless ATM out front and it gave me a big bill. So I came inside to get smaller bills. I decided that since I was inside the bank anyways that I would get a temporary card too. Big mistake. I was told that I am out a $115 refund from a merchant that was processed the day before I closed the card due to fraud. I was told that they would not give me a letter or anything to show the merchant so they could try to refund me again. The banker also told me that I needed to activate my temporary card. They were not helpful and did not care that I was upset over losing $115. About fifteen minutes later I called the number on my temporary debit card. I was informed that the refund would not be blocked because it was processed by the merchant while the card was still open. I also did not need to activate the temporary card. When the banker had issued me the card, he had activated it. They were showing it as my temporary card and as active. To the business that was issuing the refund it looked like I was trying to get a double refund. This branch needs to train its bankers more.

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  Holden McHugh

  :: 26 June 2017 02:47:57

  Great Wells Fargo branch! If I ever had a question that they couldn't answer, they pull their supervisor and both of them talk with me until I understand what's going on. A lot of the staff seem to be bilingual. Bankers always greet you as I walk in and if one of them can help speed up the process and bypass the line they do. I don't have a car so getting around town is a bit of a challenge, but I go out of my way to visit this branch specifically every time.