Verizon Wireless in Northvale

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comments 5

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  June Lee

  :: 26 May 2018 11:18:03

  excellent location rob has always been a great help and im glad to see phil is back they have both been a great help over the years i highly recommend this store and their services

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  Bob Phillips

  :: 20 April 2018 15:48:16

  Great convenient location, friendly staff Rob was very helpful would definitely recommend this store and Robs service

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  Mohamed Genena

  :: 10 December 2017 13:57:26

  They are very helpful team, I always get my phones from them, a lot less hassle than the mall, fast service and very knowledgeable staff. Thanks for the great customer service.

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  Christie Trento

  :: 07 December 2017 12:07:56

  This store is very close to my home; however, I will be hard pressed to shop there ever again. In August I purchased a phone that was to be "free" because I was opening a new line. The day the phone supposedly ordered was the last day of the promotion. I called Rob to verify that I would still receive the promotion and he said, "Yes, it is not a problem." Well to make a long story short I was charged on my account for the phone. I went to the story to tell them that I was being charged and the owner looked at my account. I was told to contact Verizon if the charges continued after 3 months. So, I did just that. Only to learn that Rob did not order my phone the day he said he did; therefore, my account could not be adjusted for the promotion. I spoke to a manager from Verizon that shared that this store is not a corporate store, but that he could see that the phone had not actually be ordered when he had said it was. I spent 2-3 hours on the phone with Verizon trying to work this out. The corporate office was finally able to help me with an account adjustment, but I will still be charged every month for the phone. Just now I called Rob and the store to speak to the owner. I filled Rob in on what I had learned and how unhappy I was with the service and he hung up on me. Yes, hung up on me.

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  Vince Falcone

  :: 02 October 2017 15:44:42

  Rob and the rest of the staff here are not only knowledgeable, but extremely professional and helpful. Their customer service is excellent, and the service on my phone can’t be beat! Great job, guys! Thank you. VF