Velocity Credit Union (Downtown branch & ATM) in Austin

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comments 5

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  Ruben Sanchez

  :: 29 December 2022 17:11:32

  Been a customer of Velocity Credit Union way longer than I should have been. The benefits of a credit union do not outweigh the issues I've faced with this bank. This is not the bank for you if: You travel for work: Contacting them will not prevent your cards and accounts from getting locked for "fraudulent charges." Work and spend time awake outside of a normal schedule: As a night shift worker, I've faced numerous issues, including cards getting locked, needing to increase my debit limit and withdrawal limit, and losing access to my online account. You are only able to call for assistance during business hours. If you have any issues outside of business hours or during the weekend / holidays, you will most likely be stuck unable to access your money Purchase things online: My card has started to lock out for every other online transaction. This includes Uber eats, Uber ride, and Amazon. I've had to call 3 times in the same day for these three transactions. Even had to call back after my card continued to decline. My banking account is now linked with another phone number that is not associated with my account. Unsure how that would have changed without my permission. So now I do not receive messages about my card being locked out. I just have to learn the hard way. Call times are typically incredibly long. Only benefit is that you can request call backs. Phone operators will then proceed to stumble with trying to help fix your issue. Don't expect to get your issues resolved in one phone call either. Definitely plan to call them numerous times to get your cards unblocked. Mostly will have to call the fraud prevention line, then the member card services line. Here's a look at today's experience: I was attempting my first transaction of the day and trying to get groceries through Amazon Fresh. My card declined 10 times. I made 3 calls to Velocity member services and 1 call to the fraud prevent line. Each time, they said my account was good to go, only to continue getting declined. It took me 10AM to 4PM to finally be able to order groceries. Mind you, I had to call the previous night after only using my card for Uber Ride and Uber eats and PayPal (which are 100% normal transactions for me). The last operator I spoke to told me that each time I called previously, the operators assisting me were not completing all the steps required to get my card unblocked. So evidently, not only do they have issues with how their fraud system works, but they also have issues properly training their personnel. With that being said, this isn't an isolated event. I get my card blocked atleast 4 times a month at the worst times possible. With how normal banks are operating now, it's much better to bank with others like Capital one, Chase, and Frost. I'd keep this bank for the credit cards and loans (possibly), but because I don't have any at the moment, I will most likely close my account when I return to Austin. Highly recommend looking into other financial institutions before choosing velocity for general banking needs.

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  Duron Davis

  :: 23 December 2022 10:52:01

  I've been banking with Velocity since they were Austin Municipal Federal Credit Union, about 25 years now. Their staff is top-notch and professional. Their services unmatched. They have my mortgage and any other major transaction I make. I trust them explicitly. I share my goals with them, and they've helped me achieve them. Velocity is the Best Banking experience for my money! Thank you Velocity for your outstanding service!

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  MBATX

  :: 05 November 2022 12:17:42

  I give 5 stars for the quality and friendliness of the service I receive from all the people with whom I interact. I take away a star for overall policies that lead to VCU not meeting all my needs all the time that require me to maintain accounts elsewhere. that being said VCU is a first rate CC and I highly recommend for local banking needs. A great place for a young person to start their first banking experience. The lack of 2way shared-branch banking, reduced hours & no drive-thru at the convenient location for me are my complaints which certainly does not apply to everyone.

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  BentRanch

  :: 03 November 2022 09:15:21

  I've been with Velocity Credit Union since 2007. I'm pleased with how well they handle their business. Their online banking is the best that I have used. The staff is knowledgeable and diligent. I used Velocity for an auto loan that went flawlessly. I only wish they had an office in the town where I moved. I continue to use Velocity because they are so good. If I need to go to a branch, I make the trip back to Austin. That only happens on special occasions because of how much banking I can do using Velocity's online services.

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  Calo C

  :: 19 August 2022 00:03:22

  Getting my vehicle loans transferred to Velocity was quick and easy. The gals in the loan department made everything painless and easy to understand. Customer service answers my messages in a timely manner and I'm never left asking follow-up questions. I'm very happy with my bank!