Chase Bank in Austin

🕗 opening times

comments 5

• 

  Advancedfoods

  :: 07 February 2023 16:16:01

  Arrived at 440 and they were closed on Monday February six. I had no debit card because someone committed fraud and they were sending me another one.

• 

  Ane McPike

  :: 15 December 2022 10:03:57

  I have had some issues with the apartment building I am living in withdrawing money from a closed/ wrong account and then charging me for late and NSF fees. I went in to this specific Chase (east 5th street) and Associate Banker, Sydnee Chenault sat with me as we went through my statements and helped me create a plan to go back to my building. She was extremely helpful, VERY patient and knowledgeable. I have been back to the bank since and she is always super friendly and always goes above and beyond.

• 

  Yuchen Zhang

  :: 06 December 2022 18:28:57

  Today I stoped by to do an international wire transfer, the associate banker Sydnee Chenault filled out the application with the wire instruction I provided, however, I spotted an issue and she didn't fill out application correctly. While she becomes very defensive, people make mistakes I understand, but apparently she does't have much experience because the wire transfer involves an intermediate bank, which is more complicated. She didn't feel sorry and kept saying that it's the customer's liability to make sure the form is filled out correctly. however, filling out the form is not my job and I provided a detailed instruction. As an experienced banker should be able to read it. What make it worse is, her supervisor Jason Orr, the private client banker, came out to help and confirmed the firm wasn't filled out correctly, however, Jason didn't apology for the staff and stepped in to fix the mistake, and Sydnee refused to assist me because I wasn't happy. Nowadays people can refuse to do their job and waste the customer's time without apologizing and keeping blaming. This branch can only handle easy matter but not complex matters!

• 

  Randy Bond

  :: 07 November 2022 15:00:38

  Canadian citizen transitioning to United States. Tried to open bank account and due to bank policy was unable to do so. Will not be back and unfortunately will not be recommending Chase to anyone in similar circumstances. Disappointed.

• 

  Sascha B

  :: 01 September 2022 21:48:23

  Terrible bank, terrible service. Waiting until I was in branch at my appointment to tell me that my lease, a signed legal document, does not count as ‘proof of address’ avoid at all costs if you value your time.