UC Gardner Neuroscience Institute en Cincinnati

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comentarios 5

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  Alicia Daugherty

  :: 13 April 2023 21:37:04

  Dr. V is exceedingly thorough. I feel he will help me come up with a solution the the issues I am having. This was my first time vising UC hospitals and I felt like my feelings and concerns were listened to.

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  Jeffrey Stegman

  :: 29 March 2023 13:06:39

  After suffering a long lists of symptoms over the last 5 years the team assigned to my case, having studied my medical records over that time, already had identified many areas they wanted to study and put together a plan for moving forward. This the 1st time in 5 years I have had HOPE. Thank you Gardner Center.

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  Rebecca Byrd

  :: 27 March 2023 21:01:22

  I see multiple doctors/surgeon at this location. The building is clean and very nice. The parking garage is easy to understand and always has available parking. The staff in the offices I've visited are always so pleasant and helpful.

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  Jordan S

  :: 07 February 2023 22:50:20

  I have had a mixed review of University and Gardner specifically. I saw them after seeing an urgent care practitioner who indicated I was having decreased ability in an extremity upon assessment and recommended I follow up with a specialist; so I sought the best at University. While the care I received ultimately improved my health to a bearable extent, I needed more care at a better level upon seeing different providers. Not without living in pain for years to come. During my only visit to University the Allied Health team was excellent and so was the CMA or LPN/RN level. The PA/MD are the ones who leave a lot to be desired about bedside manner. The physician assistant asked closed-ended questions and I never fully got to explain the root of my concern because she kept cutting me off. The MD made fun of me for being only 28 years old and being seen by Neuro. I guess being a Firefighter/EMT for 5 years and being injured resulting in severe lumbar pain with unexplained weakness in the back of my legs is non-relevant. Later, when I would go to leave the PA had left PHI sitting on the counter and I ensured to grab it. I gave it to the person at the desk before leaving. She recognized the paperwork looking away and flipping it over but said nothing. I also spoke to the PA about my concerns including how if I were to leave medical paperwork out, my Medical Director (at that time a University Emergency Physician) would have probably fired me. She of course ignored me. I've been in medicine for almost a decade and I work with a lot of people who move on to advanced practitioner programs, I spoke about some of my experiences here and it lead to me reaching out and inquiring about what happened with my survey follow-up. To summarize the downhill series of events, they did not review my survey because I indicated I did not want follow-up. I believed this indicated they would reach not out to me and but not, not review my survey at all. Please note they do have it. The patient relations department basically ignored me because I wouldn't speak to them despite communicating with them via email. Eventually, they would follow up via email with me. When I asked my medical record be sealed from access, the person who sealed it called an old phone number but thankfully called my family's home phone line. She made sure to follow up with an email to the wrong email address that thankfully bounced due to a typo in the email address. The person who secures medical records did not coordinate with the patient relations department and ensure the phone number/email was correct and up to date. I believe my student profile auto-filled into University's EMR, and that's why incorrect out-of-date information was present in the system. At my request regarding this potential breach, they referred this to the investigational office and they investigated. They determined these did reach the level of a PHI breach. My and your opinion may differ. When I requested everything be bumped to a manager it went to the Director of patient relations. She worked to address my concerns but grew tired of my responses and gave me multiple organizations I can refer these matters to. I have taken this as a "go ahead and try to get us in trouble" type of response. Ultimately, if she did not take that attitude and type of response I would not have made this post. I won't go to oversight organizations for fear it will cause decreased care to a family member who is receiving ongoing life-saving treatment through their research. I had moved on to other concerns in my life but when I accessed the letter today (2/7/2023) the director sent me concerned me so much that I felt compelled to write this. For the record, the medical doctor is a teacher at the college and I severely hope he doesn't teach his behaviors to future practitioners. If you have a concern with your care don't assume anything, make sure to have your voice heard and follow up as needed. Hopefully, my opinion here is something you find helpful for your visit for yourself or your family members.

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  Debbie Simmons

  :: 14 January 2023 06:51:08

  I was treated with such care. My M.A. was so sweet and kind to me. Took his time with me and I didn't feel rushed. My Dr was absolutely amazing. She actually took the time to get to know my background and my health issues. I left there feeling heard and not rushed through like most Dr's do. I felt like a person and not a "number" like I usually feel. Thank you Dr. Wise for helping me understand what is going on in my brain.