Truist in Bethesda

🕗 opening times

comments 5

• 

  Tuana Tolunay (HersByTuana)

  :: 08 February 2023 14:54:00

  This bank is absolutely horrible. They put a security hold on my account, and without giving me any information when my account went to negative balance, they closed the account permanently. Then I received a letter saying that there is a charge off amount that I need to pay in 10 days otherwise it will go to collection department. I am trying to pay that money for 7 days right now and I cannot. Branches of the bank do not help, their fraud department does not answer the phones and customer service says nothing. Also, they do not send me my account balance which is 5.138$ of my salary deposited the day they closed my account. I will try every single legal way to process a complaint about them.

• 

  William Dyer

  :: 06 January 2022 17:37:52

  SunTrust treats long time clients terribly at this branch on Wisconsin Ave. Run, don't walk to another SunTrust.

• 

  Kevin Bohm

  :: 04 September 2019 13:23:10

  Absolutely awful. The manager at this location is not friendly, accusatory, and unwilling to help customers work out issues that are caused by Suntrust's archaic systems. No wonder the bank was acquired.

• 

  STEPHEN DOYLE

  :: 22 December 2018 14:14:28

  I have been a customer at the two downtown Bethesda locations of this branch for three years, and have always enjoyed my interactions with the cheerful staff here. They were especially helpful in helping remedy a problem with an ATM transaction that went awry.

• 

  Empire Auto

  :: 07 May 2018 12:40:30

  The branch manager Grace is disgraceful terrible. The worst customer service I have ever received. I am great busiess customer and was treated and lied to by the manager.