Truist i Bartlett

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kommentar 5

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  Ellen Condon

  :: 01 March 2023 14:46:13

  I have been using this branch for about three years. They never know what they are doing. When you go in to talk to officer you are directed to the blue chairs with @six others. The drive and lobby windows all three have helpers. Two lobby workers sitting chatting, one using her phone. No customers until me. One time I needed my lock box....I was told to go to blue chairs and wait on an officer at the desks while the three other workers did nothing. I’ve been with Suntrust for about 25 years but every time I go in that branch I come home telling my husband, never again will I use that branch. I am going to try Austin Peay branch and if they are as nonprofessional I’m changing banks.

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  Kristen Hayes

  :: 12 August 2022 17:16:59

  Felicia is amazing! She was very kind as well as patient, and provided me with a lot of helpful information. Glad that good quality customer service still exists.

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  skyler talley

  :: 25 January 2022 16:04:01

  2022 CANT SAY THIS ENOUGH Lefadio Taylor at this branch is excellent to work with, always professional, always on it, rarely ever has any issues when working with him and if any issues arise he has the know how to fix them on spot. He is absolutely the saving grace at this bank. Hopefully he moves on to run a branch or moves to a better corporation. Have been working with him since 2015 as he was who opened my account. 2021 Suntrust Corperate and Branch This bank was not like this years ago when i joined. Staff was friendly and always helpful. As the years have gone, the quality and skill of this corporations has gone down increasingly over time. Corperate is not willing to help fix issues as they arise. ATM! WARNING. The ATM may or may not work and are operated by 3rd party. I deposited 2,015$ and the ATM broke while counting the money. Do not deposit cash after hours, it took 2 weeks or 10 business days to receive a credit that may or may not be approved after further “investigation.” This system should he seamless and should not be at fault to the customer if and when issues arise. Update: The branch manager at this location has jumped in to make sure that we are being taken care of and has saved the day. Hopefully this branch starts to get everything in order.

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  Randy Clements

  :: 12 January 2022 18:15:51

  The ATM at this branch is rarely fully functional. I do not understand, with today's technology, how a financial institution cannot maintain their ATMs. There really is no good excuse that SunTrust/Truist can pull out of the air. The only explanations are incompetence or just a general lack of concern for customers. Y'all need to just close up shop and let a bank that will take care of its customers move into the building. You simply don't deserve to be in business. I guess the best solution for me is to move my money somewhere else, as much of a pain as that will be.

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  Merry Doss

  :: 29 June 2020 15:15:29

  Service is awful, even before COVID. Waited in drive thru 40 minutes Today to deposit a check. They took 15 minutes for one car transaction which is unacceptable. Always have a 20+ minute wait. When Lobby was open, ALWAYS a long line. Thinking I might need to move all my accounts to First South. Had account at Suntrust for 30 years and have never been treated so poorly. RidgewAy branch in Memphis is great but I am not in office during virus so I have to subject myself to the Bartlett branch. This is not who I want managing my accounts.