Truist in Charlotte

🕗 opening times

comments 3

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  Cory R

  :: 02 April 2023 22:06:45

  I've tried multiple times to contact truist to let them know a customer has accidentally given my address as their's. Customer service does not care, the local postmaster doesn't care, and at this point neither do I. So be warned. Your info may go into the hands of a stranger and they will not fix the problem or reach out to you to correct your info.

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  Global RS Services

  :: 29 March 2023 11:39:58

  Courtney needs to learn how to talk to customers on the phone. Rude tone when dealing with customers. If you cant answer the question or doesnt know banking terms, get someone on the phone that does. I called into branch to find out where I can get special deposit slip and Courtney refuses to look up in computer or find out where and how I can get the slip before making a deposit. She goes on to tell me not to tell her how to do her job, when I simply ask her if she can look it up to find where I can get the slip. This is a service offered to customers in the service agreement in which she probably didnt read. Bank employees seem to forget that they work to service the customer not tell a customer what to do. She keeps directing me to go to a branch so someone can look at my deposit which is telling me how to do my job. I dont need someone to look at my property, I know what it is. I only asked for or where I can get the slip. And she is located in a branch. Bank employees need to learn how to answer and explain the services the banks offer and stop asking to see what the customer has when they cant answer the question or when a customer ask about the services. Thats like a car salesman wanting to pull your credit before selling you on the car. Your position at a bank doesn't mean you know more than the customer.

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  Tim Perkins

  :: 08 March 2023 22:16:02