Tone House Studios in West Babylon

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  Vincent Bui

  :: 06 May 2018 02:23:25

  This is long but please read, y'all Maybe they know how to run a studio. But they also sell gear and theyre completely terrible with customer service. Guys screwed me on a vintage cab. I waited too long on this review and I definitely waited too long to examine my purchase. I bought a vintage bandmaster cab stated as excellent condition. It was clear that it did not have original speakers. I knew that much. But I was reassured it was in mint condition in an early conversation. I later found it was badly damaged by a previous owner. The speakers don't even screw in and one of them was consequently compromised. I messaged them. I talked to Pat, he was immediately dismissive and stated I was only expressing a matter of opinion. And mentioned discount I was offended. I sent him pictures. Many many pictures. And he kept up with some good ole bull. Mike got involved. He was much friendly and made it seem like this would be resolved. I call em. Explain the issue, again. He gets Pat on the phone. Pat jumps in to lecture me about what actually were just opinions, his speculation as to why Fender in the sixties might have produced and sold such a messed up product Hand drilled holes, overstock conversion for other products. Just nonsense. Fender? Ive never seen factory imperfections on any images or in person on any vintage pieces that made it this far. I speculate fender was advanced enough at that point to have templates in their factories. Then I ask about the new speakers. So Pat, just to confirm for me that he is full of it tells me, "Sought after older UK made Celestion Vintage 30s" I have the thing in front of me. With a made in China sticker on the magnet. He tries to explain himself out. Unable to Mike shoos him away and begins talking hooking me up with another order. I'm very upset at that point. but I reluctantly agree to look. Oh hey, sweet speaker to replace my damaged one. 235 for a mint one. Its a good company, I didnt question the price. They have other models in that price range. Mike says he can do 175 I didn't take the offer They listed $240 for something that when Brand new, warranty included, is only 189. I gave this a break. Definitely the worst experience ever as a customer.