Bescor Video Accessories Ltd in Farmingdale

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  Phil phto

  :: 06 April 2011 20:21:21

  I bought the LED-60X and like the compact size and bright LED's. The first unit I got the spring that contacts the battery fell out of its place, so the battery wouldn't make contact. So Adorama (Bescor dealer where I bought it from) was very helpful and sent me a new light at no cost to me. The second one I got worked, but put wavy lines of light in the video (like recording a CRT TV), recording at 30fps, while the first one (when it worked) had no lines. Again, Adorama was very helpful and sent postage paid labels and I returned it. The second time they just refunded my money, so I contacted them and asked if they could inspect one before they sent it out, which they could not being they are a distributor. I liked the size and compactness of the light so I bought another one figuring that I couldn’t possibly get 3 defective lights. Well sure enough, the 3rd light the right LED will flash and flicker when the light is over 50%. I contacted Bescor about this, and they did not seem very concerned, just "send it back to us and we'll take a look at it", but would not offer any shipping labels, as its "their policy" that they don’t send out shipping labels. I figured based upon my experience with their product and they were "committed to customer satisfaction and product quality" as it says on their website, they would do what it took to get a quality product to a customer, or be proactive on defective units in the field. So the light is being returned, and I realize Bescor does not stand behind the quality of their product.