Tire Discounters in Lexington

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comments 5

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  Andrew Martin

  :: 07 May 2018 18:06:23

  DO NOT GO HERE! You will regret it. I bought a set of brand new tires on March 2nd. I also had some brake work done. Set me back $1,100. On May 5th the front driver's side tire blew out and the rear driver's side tire was damaged. I have no idea how it happened - I have never had a tire do that to me my entire life. Fortunately we made it to a gas station just in time. There was no shoulder on the road and we could have easily been injured or worse. Thank God I bought the "no cost tire replacement" road hazard warranty, right? Wrong. The "no cost replacement" warranty doesn't include the labor or the cost of the already purchased warranty for the replacement tires. Just thought I'd point that out since they sure don't bring that to your attention. Maybe I'm crazy, but to me "no cost" means I don't have to pull out my wallet. Isn't that false advertising? Oh! Never mind. Silly me! There was an asterisk in tiny letters explaining this on the warranty info sheet that was never given to me. Do I want to purchase the warranty again? Um, yeah. Seeing as tires aren't cheap and the new tires lasted only two months, I'm thinking "what choice do I have?" Also, I was told to be there at a certain time as they had to order my tires. They arrived two hours late. An hour after that my car finally goes in to get worked on. The good part of waiting around was getting to discover how this business runs. These are sales people. That is all. I got to listen to call after call, informing customer after customer that they have conveniently discovered other things wrong with their car. She asked you to replace her brake pads, not check to see if her license plate light was working properly. Personally, and this is a matter of personal preference, I'd rather take my business to a company who isn't going to give me tires that put me in danger and blow out two months later. I'd also prefer not to be made to wait for hours on end. Their business model is one of sales over service. I certainly expected to be treated better.

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  Robert Keller

  :: 28 April 2018 07:00:23

  Great service! Competitive pricing. Clean customer area. Knowledgable and helpful staff. Justin and his team did a very professional job. Very pleased!

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  Debbie Eiden

  :: 25 April 2018 19:57:04

  I was amazed at the difference my new tires made on my Honda CRV! It felt like a new car in regards to smooth ride, better steering and less road noise. Thanks so much for the recommendation and great customer service!

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  Derrick Thomas

  :: 07 April 2018 08:31:27

  I hate tire shops. I hate all mechanic shops. Full of dishonest people ready to rake you over the coals. Not this place though. I had a the pressure sensor that was inoperative so I had bought a replacement for them to put in while I was getting 4 new tires. Before replacing them, the tech (don't know his name, but short and really "beardy") checked to make sure it was ACTUALLY bad. Came back and told me what was already there was fine. Going that extra mile and doing 1 second of diagnostic work saved me 100 dollars. (TPMS sensors are really expensive) Thanks guys! I'll trust these guys with all my tire needs.

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  Austin Taylor

  :: 14 February 2018 18:50:10

  Took my tire up to this store. From the very beginning at first words I could immediately tell the worker was trying to sell me a tire and wasn’t interested in fixing mine. Which I am very familiar with tire repair and know what can and cannot be fixed. I showed him the tire he immediately took out his tool and checked my thread trying to say it wasn’t good. I just bought the car not even 3 months ago from a dealership who gave me new tires in the agreement. He told me he probably wasn’t going to be able to fix it because of the angel of the nail. Never heard of such a thing.i said at least try and take a look. He drove it off in the garage not even a minute later he came back A d said the only option I had was to of course get me to purchase a 150 dollar tire. I said I am fine and took off. I called another store a mile down the road they took me in immediately and wow they repaired my tire in 15 minutes. This tire discounters is a joke. Only concerned about trying to rip people off and up sale them. Not to take care of their customers. Could have fixed my tire in 20 min. Pure laziness as well! Tire discounters lost a loyal customer of the past 8 years.