The UPS Store in Austin

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comments 5

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  Daniel Hampton

  :: 08 May 2018 14:46:34

  Would recommend a different location if you're looking for notary services.

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  Ryan Sagare

  :: 26 April 2018 21:30:20

  Notary on site. The workers were friendly and helpful! What else do you need?

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  ThunderMax

  :: 31 October 2017 22:41:47

  I recently had some docs that required a Notary prior to having them Apostilled at the Secretary of State office 2-blocks away. John was the Notary at the UPS store and he was very particular when it came to things being legit. His "bedside manner is somewhat akin to an IRS auditor" but I have no issues with that. He made a mistake during the process and the Secretary Of State's office refused the docs and said the notary process needed to be redone before they could proceed. I went back to the UPS Store, requested John, and he promptly redid the docs without any additional charge. To me, that was good customer service. I have no problem with someone making a mistake, acknowledging it, and then correcting it without additional charges. Thank you UPS for your service.

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  Gmail-Coach Cook

  :: 07 September 2017 10:09:52

  Went in to use notary services. John who notarized my document for use in another country was insistent that he "was not required" to sign on the line on my document not placing the seal on the line on the document. Even after requesting that as a courtesy would he mind doing so anyway. He refused again insisting that "these other countries can't dictate what we do here since we are a separate entity". Well, then you're just going to show that Mexican government that they can't tell US what to do! . While per the Sec. of States office he is correct, he is not "required" to the only person who is potentially hurt by not doing this as a courtesy was me, the customer since Mexico is surprisingly picky on details in their legal documents (as I'm learning). Well John if you aren't required to sign, I'm certainly not required to use your store to ship my document out of the country. You kept my $6 and lost on overnight shipping to Mexico. Well done. Keep standing your ground!

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  Mark Skaggs

  :: 24 August 2017 18:23:52

  TERRIBLE SERVICE - USE A DIFFERENT STORE/LOCATION!!!! I SHOULD HAVE CHECKED THE BAD REVIEWS ON THIS PLACE BEFORE I USED THEIR SERVICE! I used their Apostille service. They shipped the doc back to me overnight via UPS but it did not arrive. Though they are UPS they claim that it's not their problem because they are a franchise store and that my only course of action would be to call the national UPS number and seek a refund on the shipping cost. If I use any other merchant, that merchant takes responsibility for their own shipping and does not make me call the shipping company to resolve the lost package. Terrible Terrible service.