The Ritz-Carlton Coconut Grove, Miami in Miami

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comments 5

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  Edward Cahill

  :: 14 May 2018 14:57:09

  Room and hotel and service were first class. We would have ate at the buffet but neither of us could eat $125 a person charge for food. I thought that was a little extreme.

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  wbowden86

  :: 09 May 2018 15:36:12

  Grounds are very well kept, rooms are spacious and elegant. Staff is friendly. location is nice being within a walking distance to coconut grove. Only drawback is the checkout time which is to early and the check-in is often delayed

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  mike wester

  :: 08 May 2018 11:49:05

  Needed to spend my 3 free nights and this was the only place in Miami available to use them at unfortunately. If you're coming with 4 people in one room, stay away from here. They only offer 2 double beds or 1 king. Two people in my room ended up sleeping on the floor or in the bathroom because there isn't an option for a cot. The room wasn't dusted. Everything in the room was old. Phones, carpet, bed and so on. Room sliding door was really hard to open, our door had to be slammed to close it. Food is super expensive on site, walk a couple blocks for food and drink. Valet is $40 a night. Positives: Close to bars, food, gas station, ocean. Couple block walk to everything in the grove. Ubers aren't that expensive to get to downtown Miami or South Beach. Maybe $20. The pool is decent, but they don't clean up much outside. Towels and food were sitting there for 2 days. Concierge was nice. Free champagne at check-in. Sauna and steam room is free for guests in the spa.

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  Becky Curran

  :: 29 April 2018 16:42:31

  A gorgeous hotel with a beautiful pool area. I ate at the pool bar and really enjoyed the ceviche and a mojito. I was also offered water to hydrate as soon as I arrived.

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  Dwain Ruan

  :: 28 April 2018 21:16:27

  Front desk needs more coaching when it comes to communication with customers. When I arrived at check in Christina took my card charged it and then told me a fee of $150 would be added to the rate that would be paid. She did not tell me that the $ 150 would later turn into $300 plus the $447 up front. When I tried to resolve the problem the entire staff was not helpful into the service. Except one young lady who gave us a glass of wine to clam my nerves . But for the first time visit it would be my last because I felt that the first impression is the last impression and I hope that someone will take my bad experience as a learning experience. The staff pick and choose who they are going to be nice to so I checked out the next day instead of staying my expected time. I don’t want an apology, I want better results for other victims that could be like me