TCU en Carmel

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comentarios 5

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  Christopher Hughes

  :: 29 September 2022 11:22:31

  The new website and mobile app are a big step backward in usability and ease of use. The new website is slower to load. And harder to search for past transactions or view them since they add a ton of unneeded white space. As an IT and UX person, I have no idea why TCU changed it, and it is not clear what new features or improvements were supposed to be.

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  Ozgur Coskun

  :: 28 July 2022 12:27:28

  Whenever I go to deposit money ATM is not accepting money at this location. I don’t know why but other bank locations works fine. Particularly this Location not accepting cash.

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  Myra Kaminski

  :: 06 June 2022 16:48:21

  Hi! This is actually for the new E Carmel Dr location since I am not seeing it on Google yet to add my review. I'm not sure of his name (I believe it was Ty if I remember correctly?), however the gentleman that helped me today 6/6 was fantastic! I came in upset due to a misunderstanding and he was extremely helpful and patient until I was able to understand. I've been to this new location a few times now and it has always been helpful! Please share this with that team, thank you!

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  barbra j anderson

  :: 21 April 2022 10:46:20

  Staff was very friendly at Grand Opening! However, it has been all bad since then. I tried my new Debit Card at Kroger. . .did not work! It took 7 minutes for different Kroger employees to get the card to work. They said Kroger and Master Card are having a dispute and I will continue to have trouble. Today I tried the card again at Kroger. More trouble and more of my time wasted! Same story. . . dispute between Kroger and Master Card. However, finally someone from the service desk discovered a way to get the card to work. Are you ready for this. . . insert the card (BACKWARDS) and wait 2 seconds: pull out card: insert the card a second time(BACKWARDS) and wait 2 seconds: pull out card: insert the card a third time (BACKWARDS) and wait 2 seconds: pull out card: now slide the card using the strip and push the bottom, right button. It worked!!!!!!!!!!! Although I was tired of this entire snafu, I purchased another item, so I could try this nonsense myself. Yep! It worked!!!!!!!! However, life is too short to follow this routine as the line of customers grows behind me! TCU, what's up with this card?

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  David Stilley

  :: 25 February 2022 13:30:23

  Nick and Ty were both great today. I got a new loan through TCU, and needed help with a few things. They took care of everything for me. I really appreciate their help and professionalism.