T-Mobile in Hartsdale

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comments 5

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  gjontoma

  :: 08 June 2018 14:53:28

  This place is the worst. The employees some not all need to be relieved of their duty cause they have no conception of the policy tmobile has let alone speed in handling customers. If they could eat all day at the counters and add more weight to their body this would indeed be the happiest part of their day. In the end expect delays and nonsense at this place and yes it needs a major cleaning.

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  Nick Sagnibene

  :: 10 March 2018 16:36:08

  Fast svce and very informative staff.

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  Emily Perez

  :: 02 March 2018 14:24:45

  DO NOT GET YOUR CREDIT CHECK HERE OR TRY TO TAKE OUT A LINE. I WENT INTO THIS STORE TO TAKE OUT A PHONE. I NEVER TOOK OUT THE PHONE OR GOT A LINE AND TODAY I RECEIVE A BILL FROM TMOBILE STATING I OWE $150 THIS PEOPLE OPEN AN ACCOUNT UNDER MY NAME WITH OUT MY AUTHORIZATION. THIS PEOPLE ARE STEALING PEOPLES IDENTITY. THIS IS FRAUD. SO UPSET

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  java mochafrap

  :: 14 October 2017 13:41:29

  Most cust svc people are helpful but they will tell you whats easiest for them. I was exchanging a phone but it had many personal pics to transfer to new phone or computer. The clerk told me he had "completed' a full transfer, but I didnt believe him, so I went home and found about 1000 pics and videos still on it, so I removed them myself. Those personal family pics and videos could have been lost forever if I listed to that clerk and just RESET the phone and only transferred a handful of them !! Oct 2017 Justin is helpful and thinks out of the box to solve problems. Most others dont.

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  Renaldo Phillip

  :: 21 May 2017 15:29:22

  If It was possible I would have given this location negative stars. The representative basically wanted to rush the process an have me buy the phone. I asked about changing my plan and he gave prices for the plan and said it would go into effect of the next billing cycle. Today is that day so I call the customer service representative, who told me that noting was changed . He said all that was done that day was me buying a new phone. I had two friends with me who word for word heard the guy say 120$ for 3 lines unlimited. I wont say they but that particular guy just wanted the money. I went to two other locations in white plains instead and was very pleased with information they gave me and also them calling other stores. Now I am stuck and frustrated, its workers like this and complications that cause people to switch lines. Something needs to be done with this location.