closed
🕗 opening times
| Monday | - | |||||
| Tuesday | - | |||||
| Wednesday | - | |||||
| Thursday | - | |||||
| Friday | - | |||||
| Saturday | closed | |||||
| Sunday | closed | |||||
1630, King Street, 22314, Alexandria, US United States
contacts phone: +1 703-706-5000
website: www.sdfcu.org
larger map & directionsLatitude: 38.8063407, Longitude: -77.0578455
Bob Mikulak
::Very mixed experience. Office staff are competent, professional, and responsive. I have only good things to say about them. They quickly resolved an issue that multiple exchanges on-line and with telephone support had failed to solve. On the other hand the staff handling on-line and telephone help didn't seem to listen or to know what they were doing. Script reading and buck passing.
James Hall
::Unfortunately, I have to agree with all of these negative reivews. I've been banking with them for over 20 years. And they've been fine, until something comes up and you need help. I've never really needed anything out of the ordinary. Yeah, they're slow and customer services has never been good, but their savings rates were decent. In the past 18 months or so, I've needed customer service help and they have absolutely been the worst! The incompetence and apathy from the reps were and are amazingly horrible. I need to explain the issue to every new rep and they are literally too incompetent to understand. So I ask to escalate the issue so I can talk to second/third tier support. And guess what, it's no better if you can get anyone to actually pick up. I write this as I've been put on hold going on 58 minutes now. I'll spend the rest of the time on hold looking for a new credit union. I'm done.
Sunya Simms
::Literally the worse credit union I've come into contact with. You can't pick up a card in person, they take FOREVER to reimburse your money, they ask a bunch of stupid questions for an account that you already verified 30x! I am so sick of this credit union. The customer service workers are liars, they told me my card was sent out 2 weeks ago, I have yet to receive it, then I was told it would be expedited on Friday & arrive Tuesday or Wednesday, it has not come. I was told the card was JUST sent out on Tuesday. I AM ANGRY! I cannot access my funds because this bank works like its still 1950's! UGH.
Tiffany Tyree
::This credit union is not what it used to be. The customer service has went down tremendously. You could call in with a time sensitive issue, most of the time they will tell you theyāll have to forward your issue to a āspecialistsā, and you wonāt even receive a call back sometimes. Iāve even spoken with a supervisor that provided terrible customer service. Iām becoming really annoyed and Iām now looking into other credit unions. I would not recommend. If you have a dispute, good luck. If you need a new card, good luck. I followed up to find out why havenāt I received my new bank card, I was told it hadnāt even been mailed out. I found that to be insane, especially as a mother and needing access to my card for everyday life. The workers are always clueless. Need I say more.
Barbara Quirk
::This place used to be great. They must now be using contractors for their phone services. One week ago I received a scam email that said $439 was being taken from my account. I immediately called the credit union. Whoever answered the phone could only take a message and said someone would get back to me in 24 hours (not acceptable). Someone called two days later and said she could not help me because I couldnāt remember my password. A full week later I got a voice mail from the credit union saying to call back if my problem hadnāt been resolved. I finally spoke to someone who resolved the problem without even asking for my password. A potential hack is a serious matter. The credit union was efficient and dependable in the past. What went wrong?