SpringHill Suites by Marriott By Marriott Columbia Fort Meade Area i Columbia

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kommentar 5

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  Lei G

  :: 10 April 2023 10:43:24

  We are currently staying at this hotel, and of all other options we had (closer to our destination) we chose this one because this one had a pool, offered complimentary breakfast, and complimentary parking since we would be staying with our young boys. We'll now I wish we had chosen any other because the pool and breakfast situations have left a lot to be desired. We checked in late at night Saturday, Sunday we had breakfast, and wanted to use the pool right after, but it was closed "temporarily." It was open when we went down to eat, but by the time we had finished eating, it wasn't. It was never reopened on Sunday. It is now Monday, almost noon, and the pool is still closed. We have just one more night here. It doesn't even matter. Now, breakfast has been so so, Sunday it was super packed of guests, and you would think the hotel management knowing it was a fully booked weekend due to it being Easter would have staffed accordingly, but no, they had just one employee (she was very nice) replenishing the food and goods. We came down to eat at 8:40 am (breakfast stopped at 9:30) We were never able to get whole milk for the cereal as the only canister for while milk would not be enough for the amount of guests waiting for it to be refilled. Breads, muffins, bagels, and such were not enough for the number of guests. Maybe there was more in the kitchen, but with just one employee tending to the breakfast area, it was just not enough, by the time she came back with the eggs, something else needed to be replenished. It took us almost the entire time that was left for breakfast to be able to get enough food for all 5 of us, and when I asked at 9:10 if more english muffins would be put out I was told "no" because breakfast would be ending soon. I feel the employee was doing the best she could while remaining courteous, but she was obviously overwhelmed. Not all has been bad. The room is nice and clean, the check-in was smooth, and the hotel is clean and located in a nice area. It is also pet friendly.

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  Louise Cottrell

  :: 10 April 2023 10:10:35

  First-time stay while I visited the area to do several bookstore videos. Will definitely book here again. Loved that the toilet and shower were located in two separate rooms (very convenient) and the breakfast bar was kept stocked and the food hot, fresh, and delicious. The oatmeal bar was my personal favorite, but the cheese omelet and Swiss cheese English muffins were equally yummy. Staff friendly and courteous and the location was right next to an Italian restaurant (my waist is still not talking to me). Highly recommend!!!

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  M B

  :: 11 March 2023 05:17:40

  This was a pretty disappointing stay. We were across the hall from a very rambunctious party that went well past midnight. We called the front desk politely asking for a fan or white noise machine to drown out the noise so our babies could sleep, no solution was available. Around 11 pm we used the app to again, politely request that they at least ask said party to close the door which they had propped open. The app said “message seen, we will get back to you shortly,” but the only response we ever got was at 7:30 am, and it was: “ . “ Separately we were told breakfast was at 6, and showed up at 6 with hungry kids only to be told we were misinformed and it was not until 7. As far as the room itself goes, the furniture was damaged with foam bursting out of tears all over the headboards and the couch was stained. Overall just a pretty uncomfortable stay. That said their central location in Columbia is nice, and the staff while not exceptionally helpful was at least pleasant and friendly.

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  Shardai Smith

  :: 26 February 2023 13:37:21

  Very nice hotel! The room was very spacious and I love the bathroom set up. Complimentary breakfast was OK. The service topped it off. The front desk person accommodated me swiftly. And allowed me to check in at 4 am and was very nice to us . I would recommend and I will be back!

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  Falinn Roulac

  :: 24 December 2022 03:16:12

  Newish hotel with cheap furniture already in bad condition. Dirty elevator, hallways were cold. Given 3 rooms, each had problems. 1st room walked in and thermostat read 65 degees. Turned on heater, temperature rose about 1 degree every 20 minutes. I was freezing, so was offered another room. 2nd room, the toilet was dirty and the bed's headboard was badly damaged. Looked like Freddy Krueger had the room before me. I've never seen anything like that in any hotel I've stayed in, and I have no idea why they are renting the room to people in that condition. No one pays money to stay in a room that looks like that. Asked for another room. Front desk agent said they couldn't give me a new room. So I asked to check out and get a refund. Was told I would be charged a late cancelation fee. I told them I wasn't canceling, but that since the hotel was unable to resolve the issue, they were leaving me with no other choice but to check out. Front desk person eventually gave me a 3rd room. The 3rd room was 67 degrees and was also heating up very slowly. The headboard for this room was also very cracked and peeling. The sofa had numerous stains. I stayed for about an hour and the room was still chilly, so I checked out. I'm not a fussy hotel guest, but I do want a clean, warm room. Shouldn't have to wait hours for a hotel room to get warm. Shouldn't have to deal with a dirty toilet, or furniture that's damaged to an embarrassing degree. Management needs to replace those headboards, get better heating units for the rooms and hallway, especially for the cold winter nights as the windows are drafty, and make sure the rooms are clean, including the furniture.