Shirlington Cleaners in Arlington

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comments 5

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  Vi Seahawk

  :: 12 August 2017 16:07:49

  I wish I would've checked these reviews first before ever wasting my time here. They will be out of business soon, and they should be! I brought my shirts for routine wash/press - they were spendier than other places but the location was easy for me. First time they took their time when I walked in the door even though there was 3 workers standing around. But this wasn't the worst of it. I get my shirts back and one of my new shirt's buttons were melted or broken. I immediately point this out to them and they said " it was my fault because I should have the shirts (these are off-the-rack Nordstroms dress shirts) 'dry-cleaned' instead of wash/press!!! What a joke, so I said you should not charge me for the cleaning and should fix the buttons (3 of them). The owner came out and said - it would cost $1 a button and still insisted on charging me for cleaning the shirt (twice). I said no way, and never went back. Told them that I would let others know the kind of business they run - they said "ok". There are much better places that are close by. Avoid this place at any cost!

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  Elizabeth Mayce

  :: 08 August 2017 14:42:31

  This place is a joke, they couldn't find my comforter, and once they did (which didn't happen when I was nice about it weeks before, it took me getting mouthy for them to actually "look" for it) had the audacity to still charge me, but take off a lovely discount of 20%, thanks! The woman has 0 customer service skills, at least the man in charge tried somewhat to reassure me they would keep looking for it, but whoever that woman is at the front needs to go. As a member of the Shirlington community I wanted to give this place a chance but I learned my lesson, they don't care about their customers, avoid this business at all costs.

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  Matthew Oster

  :: 11 July 2017 08:17:02

  Despite the negative reviews, I thought I would give this place a try. Huge mistake. I decided to try their 20% off Wednesday deal, and they told me that everything would be ready in 2 days. Three days later, they told me it would be ready by 5 pm that night. When I arrived at 5 PM they were unloading clothes from a van, and told me their machine had been broken since last week, so they had to clean the clothes somewhere else. Then, they told me that none of the pants I had dropped off were ready, and I needed to come back Monday. I told them that this was unacceptable, and they promised me a "big discount." When I came back, they offered me only 10% off, and showed me a receipt that was higher than the one they originally gave me. When I told them that the amount was different, they told me that they had needed to "correct" the first receipt. I demanded at least 30% off the discounted price. They told me that I was hurting the community because they would go out of business. I get the feeling that I won't be the reason that happens. TL;DR: Despite knowing that they had a broken machine, they promised everything to be ready in two days. They didn't communicate that there was a delay. They told me to come back 3 times because not everything was ready. And, when I finally did get my clothes, they upped the price.

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  Lauren Forman

  :: 08 May 2017 16:08:56

  I have used them before to tailoring . The garments come out correct, but unfortunately they are late, I have 2 garments that were supposed to be done by Saturday and they still are not ready. I ask have called several times and they do not answer the phone at all, which makes It very hard to conduct business

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  Shane Redman

  :: 18 November 2015 08:34:18

  I've had no issues getting my dry cleaning done here. Pretty typical place with typical prices. On the plus side, they do offer 20% off on Wednesdays.