Saks Fifth Avenue en Chicago

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comentarios 5

• en

  Star G

  :: 27 May 2018 10:58:18

  The customer service was so bad I put my things down and left with one group of associates. They just standing there talking looked right at me and turned their backs on me. Finished their conVo. Then a lady turned around and said Is there anything you need! So I said "oh not how can you help me"? Honey I don't NEED! anything but to spend this money in my pocket. But with that attitude you can keep This stuff. I still had a dress in my hand as I was walking out of the store.I thought Ok I'll pay for that with someone else. The next associate ask me if I was sure I wanted to buy it, After looking at the price tag. I rolled my eyes are you serious I put on the counter did I not? Total 237.40 One Dress, swiped my card got my receipt. She looked surprised. THEN I SAID! I would like to return this dress cause ya'll customer service sucks Ass Big time. Your establishment can never spend my money. Got my refund and left. Thank you have a wonderful day.

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  Alexandra Fae

  :: 03 May 2018 12:29:45

  The ONLY reason this location gets even some stars is because of Marc in women's shoes. He just sold me a lovely pair of Louboutin booties and the process was smooth and pleasant. Every Monday, Tavern on Rush has a raffle for ladies' night. The grand prize is a pair of Louboutin heels. We won. So, the shoes come with a note explaining how to exchange the shoes for your size or another style etc. I was pleasantly surprised that they were from Saks, because that is usually my go-to spot for higher end pieces. Unfortunately, the person to contact was a woman named Joy. She was snippy when I called to set up an appointment to exchange the shoes. I explained that I had already planned to buy a new pair of Louboutins for a photo shoot that I had for my business's website. She snapped at me about how she wouldn't be in then and I could ONLY exchange the shoes with her. Fine, I get it nobody wants to deal with a young person exchanging free shoes. HOWEVER, had she looked into my profile she'd know I've been a loyal Saks client for 7 years. She treated me like a nuisance, not like a valued client. I still went in that day and bought those adorable booties from Marc. They were $1200, which surpasses the value of the original shoes I wanted to exchange , so too bad I'm sure she could've made a little bit of extra commission for next to no effort. After calling Joy back and explaining the situation, she agreed to let me exchange the shoes for a handbag. I was delighted and went to the store to pick something out. I went in with no budget in mind, but I was hoping for an Yves Saint Laurent bag similar to one I just bought in Beverly Hills, just something a little more casual. The YSL bags are not kept in the handbag department at their Saks, so I found Joy and she brought me to see what they had. The options were slim and they did not have anything that I wanted. Ok fine, so I go back downstairs and start looking around. Unfortunately, they got rid of their Louis Vuitton, so buying another Alma bag was out of the question. That brought me to the worst Gucci experience I have ever had. I had better customer service at the Gucci in San Fransisco buying a damn collar for my dog. Anyway, I ended up with Anthony. Let's just say Anthony might do better working at Walmart than Gucci. In no way, shape or form is he fit to handle a high end clientele. He had NO IDEA what they had in stock. When I showed him exactly what I wanted on my Saks app he still tried to show me the wrong bag. I told him very specifically that I wanted something casual as I had just bought a more formal bag in Beverly Hills. He tried to push a bag on me as I tried it on saying "well that would be perfect because you can dress it up." It was a desperate and tacky attempt at selling me something I specified I was NOT looking for. I finally found something I wanted on the app and was told they could order it an ship it to me. At this point Joy came down to complete the exchange. Now Anthony is telling me it's hard to find the bag I want in the color I want. Joy snaps at him and asks if they can get it, yes or no? He is clearly incompetent. Kait comes to his rescue yet again, completes the transaction and tells me the bag will arrive to me in 7 business days. Today is business day 10. I called the other day to see where the bag might be and unfortunately snotty Anthony was the one to answer. After not having a clue how to answer my questions and an unsuccessful transfer to Kait I call back and ask to have her call me back. No call back. I call again today and he tells me "it was hard but we found the bag and it's being shipped to us and then we'll priority ship it to you." I was NOT told that the bag had only been "requested" and not actually ordered. It has been 13 days since I was in there. I called again today and Anthony was argumentative and rude and told me they were performing a service FOR me. He spoke to me as if they're doing me a favor. Actually, Anthony, you have one job. Do better. Hopefully Kait can rescue him again and rectify the situation.

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  Miguel Angel

  :: 30 April 2018 19:40:46

  Stopped by to look for some Canada goose jackets and compared them to Montclair. The service was good and the checkout was fast. Men's clothing is upstairs and the women's are on the lower floors. Mage up is on the first floor. I like their quality products.

• en

  Kristin Williams

  :: 25 April 2018 13:50:03

  I was recently robbed in Chicago and the person/people who stole my wallet came to this store to rack up purchases. Obviously the employees did not ask for ID when using all of my credit cards - for multiple purchases ranging from $1,200 - $5,000! You'd think they'd ask for an ID for a CC for purchases that big - but they were just focused on making the sale. I'd give this place less than one star but that's not an option.

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  Aloysius Reiter Jr

  :: 16 March 2018 20:09:08

  Truly exquisite store offering the best designers. Love it!