Residence Inn by Marriott Indianapolis Downtown on the Canal in Indianapolis

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comments 5

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  Joseph fiedler

  :: 31 May 2018 23:30:06

  Had a room with no air, was moved to another room with poor air. Hotel had a funk to it, and the pool was freezing cold, not worth the time. Rooms were a little more modern in some manner but lacked maintenance for certain. If it wasn't for rates and convenience with kids, i would not stay here again

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  Joshua Beck

  :: 23 May 2018 12:47:44

  Was with my employer and everyone had issues with their room or amenities. To name the most glaring: parking lot gate did not dispense tickets, at least while we were there. Late check-in as room was "not ready." Breakfast was either overcooked or under cooked. Had no ironing board/iron in room - when requested was only given an iron and told "we don't have any extra ironing boards." In general just poorly managed for a hotel right across from city hall.

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  Kimberly Lowe-Williams

  :: 22 May 2018 12:55:04

  The hotel was satisfactory. Onsite staff was pleasant enough but they fall short on follow-up. Requested an electronic receipt over a week ago and never received it. Guest services phone number rings with no answer... Follow up customer care is substandard.

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  Steve Hamrin

  :: 11 April 2018 18:58:28

  Our stay was entirely satisfactory, no more no less. I felt a bit nickel and dimed. First there is the $25/night parking which felt expensive for a dedicated lot that's on the fringes of downtown. Then, there are no kids stations on the satellite TV but you can conveniently pay $3.00 for a 30 min. episode of a show from the missing Disney channel. The staff were quite friendly and the breakfast plentiful and good quality.

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  Ry Penniman

  :: 12 March 2018 23:19:42

  Zury treated us like family during the most difficult time of our lives. Her warmth and kindness were so touching, she truly made us feel at home here. Additionally, the property was clean, well maintained and in a beautiful location with all necessary amenities. I would recommend this location (and as a result of our experience here the Marriott brand) to all my family friends and colleagues. Thank you!!