Residence Inn by Marriott Atlanta Downtown in Atlanta

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comments 5

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  Kim Graber

  :: 01 January 2023 19:18:55

  I booked a king studio 4 weeks in advance and check in was at 4pm. We arrive to complete mayhem at 630pm. Several people were waiting for their room. Thinking I had made RSVP 4 weeks inadvance, we would be good and we were 2.5 hours passed the 4pm check in...I was wrong. Phones were ringing, people were complaining and I give credit to the 2 desk conceirges. They were so overwhelmed I said we would wait for our room. The one stated they were swamped with reservations...I asked if they were short of help and was told no, only 1 had called off with COVID...they were suprised with the last minute reservations. Really...1st the Peach Bowl was being held and New Year festivities were being held...poor planning. We left and went to get dinner and came back 2 hours later to be told our room wasn't ready, however, they would upgrade me to a queen 1 bedroom suit. We took it because we had driven for 12 hours to get there. Got to the room, the keys wouldn't unlock the door, went back down to the desk and they called the on call maintenace room. He arrived and jingled the door knob and it opened. Guess you need 2 hands to get the door to open. Got inside and there were zero towles and on the bedroom window sill there was a 1/2 empty poweraide bottle. The bathroom had hair throughout the floor. The exhaust fan was black with dust. The mold surrounding the tub and floor from sitting water was thick. Saturday, I take a shower and the faucet fell off into the tub. My husband came in and put it back on. We headed to breakfast which was fine. We left for the Peach Bowl festivities. I was told by the night concierge the night before he would award me 20k points for our Marriott Bonvey program because we had wait on the room. Today, as I checked out, I reminded the concierge about the 20K awarded points and she said she would remind the male conceirge about his promise. As we are driving I see we were not actually "upgraded" because additional 4k points were taken out for the upgrade that we really didn't want...however, it was 9pm and we didn't want to wait for a king studio to be cleaned. We also learned as we checked out today that they actually had super bad staffing that weekend because of call offs. She said it has been a horrible weekend. I felt bad for her because you could see the frustration on her face. Long story short...please be honest with your customers and don't say you will upgrade their room and then take another 4k points. I did receive an email that I was awarded 20k points tonight. I suggest some corporate support to help out the boots on the ground. You have surronding Marriott hotels, I suggest pulling some key positions and have a on-call pool where they can cover their sister communities when needed. I've done this in the business I run and it has come in super handy. We bonus those associates and pay milage. It has been a win win for the Healthcare setting I run. I also suggest all open rooms have a final walk through before customers arrive. Do you have a regional of operations that can help your hotels when they are slammed? Just a suggestion to set your brand above the others.

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  Stephanie Cunningham

  :: 16 November 2022 20:57:01

  This Marriott has a lot of character! It's a historic tall and thin building with just a few rooms on each floor and an old mail shoot and beautiful tile work. I actually like that this is an un-updated Marriott. The bathroom is an actual room, not like these new weird glass wall bathrooms that light up the whole room. You do have to pay for valet parking off site due to it being downtown with no parking.

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  Blaque Beauty

  :: 25 September 2022 09:57:18

  My stay was great the room was clean tidy and fresh, the kitchen appliances operated with no defects. The hotel staff were cordial and helpful. The breakfast staff were superb food was tasty never ran out. The location of the hotel is great walking distance to downtown main attractions

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  Derrick Bryant

  :: 22 September 2022 06:19:55

  Great stay. And the guy in the breakfast room was amazing and very helpful. He kept it very clean didn't run out of any items... Checked on all tables.. breakfast selection overall was great. Will return.

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  M A J

  :: 11 September 2022 08:05:02

  Not a new building, built in 1929, but remodeled recently. Rooms adequately sized, but again, not a new modern building. Over all clean. Staff was very friendly and efficient from front desk, to maintenance/room service to valet. Valet does get busy as the it is the most realistic parking option. We were minus a phone, remote and wine opener, and all three were promptly delivered. Reasonable walk to Mercedes Benz stadium. Prices no doubt fluctuate, but it was a good value with the parking for our stay for a football game.