Passaic Discount Furniture en Passaic

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  yessica pena

  :: 05 June 2018 20:28:48

  Bought a mattress, delivery was on time. The issue was that the bed had bedbugs so the following day I called them and told them to pick up their contaminated bed and to refund my money. I even went to the store in person to get my money back and took the bed to them, they still wouldn't refund my money. I have evidence and receipt that they were the ones who sold me the bed and I have evidence of bedbugs coming out from the bed. The still wouldn't apologize and refund me the money. So, I called the police and filed a complaint, I will proceed with a lawsuit. This particular store shouldn't run any type of business. Don't go there

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  Elizabeth Galvez

  :: 30 May 2018 22:39:57

  Think very hard before purchasing something from there . THEY DO NOT GIVE YOU YOUR MONEY BACK . This is by the far the worst experience I’ve had !!!! I purchase a mattress from there . It was $535 with taxes and delivery fee . Money is not an issue when it’s stuff you need . I went to purchase it Sunday they told me I would get it that day . I let them know I lived in third floor . They delivered it and as they were bringing it up they ripped the mattress with the hand rail from the stairs . ofcourse we didn’t check the mattress to see if it had any defects but as my bf was going Down the stairs literally 5 mins after they left he saw cotton still on the handle . We called the store ASAP the girl told us we have to wait till the drivers get back with the receipt . Didn’t make sense but I figuered maybe it’s so they can bring me anew mattress . Yeah right I called at 639 cus the store closed at 7pm and she said the guys aren’t here I’m like ok well I need my mattress being that I threw the old one out . They said oh your not going to get your mattress today I was like seriously we waited all day !!! She said well maybe you can come to the store and get the mattress I said but why we payed for it to get delivered . I asked to speak to the manager she said he’s with a client she’s like you can come personally to talk to him at this point I’m livid making me go down to the store to talk to the manager !!???? Mark said we might have it delivered tomorrow morning which was Memorial Day Monday . I said ok nothing happens speak to him he said come down so you can see the mattress I’m going to give to you (3rd tkme going down there. ) says we’ll its going to be hard to get it up there but we’ll try. Had to wait another day Tuesday comes and the drivers didn’t try mind you the same drivers that came the first time after putting mattress on the truck and seeing how it was not going to fit he comes and tells my boyfriend we can’t get it up there didn’t try or anything . I’m devastated at this point worn out get out of my job early , go and say I need my money back (4th time going to the store ) I can’t do this another day . Mark says well we aren’t going to give you your money back and that’s all he kept saying . Was not so nice or helpful by any means . No discount he said I will give you a better mattress we had no other choice but to take it being that they weren’t going to give us our money back . He didn’t let me speak to the owner or anything . When drivers came one of them was rude . I tipped drivers both times . Wasn’t their fault how this unprofessional store is running. I wouldn’t waste my time writting all of this but I want to prevent this to happen to someone else. Today is Wednesday finally got my mattress at 730pm since Sunday !!!!!!! I will make sure none of the ppl I know step a foot in there !!!!!!!

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  Frances R

  :: 25 April 2018 22:40:28

  Great service they really make it happen so you can get what you want 😊

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  learningfromthebest now

  :: 15 February 2018 09:24:54

  Nothing but a great experience. My order came on time, not a single scratch on my table and chair set. Thank you guys. Muchas gracias. Primera vez que compro y todo esta en perfectas condiciones. Muy buen servicio. Ya la mesa armada igual que las sillas Nos volveremos a ver.

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  Alex S

  :: 07 February 2018 12:22:02

  Furnishing a new home can be challenging and expensive! Marcelo (one of the primary sales associates) has been very accountable and professional when handling all of my purchases in the past year. I've saved 100's of dollars coming to Passaic Discount Furniture. They provide close to wholesale prices and have multiple vendors to choose from. I am currently purchasing a coffee table for $200 that was online on Wayfair for $325. I would recommend dealing with Marcelo since he is there more frequently and handled all of my business effectively and efficiently.