Mount Auburn Hospital Obstetrics/Gynecology in Cambridge

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comments 4

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  Lacey Perkins-Kelly

  :: 29 July 2022 10:23:23

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  Devin Batcheller

  :: 17 June 2022 16:23:10

  This center is wonderful. They made me feel right at home and were very kind. The staff is caring and personable and made my experience enjoyable. They’re very knowledgeable and made me feel safe!

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  Joseph Sharkey

  :: 27 April 2021 13:20:45

  My wife just had her baby and the OBGYN nurses at Mt. Auburn were absolutely AWFUL! 6 weeks of calling them, trying to get help, and being told every time "Just call back in 2 weeks" by them. For 6 weeks they wouldnt give her the time of day. Absolutely just rushing to get her off the phone. She finally goes in for her 6 week appointment and they tell her "After 6 weeks its not our problem, go call your Primary Care." They actually stalled and stalled for 6 weeks just so they could pass the buck and wash their hands of her. My wife broke down in tears in their office, and they told her to get a babysitter and sent her away. They may have to deal with this every single day, and so feel comfortable just giving people the same rote responses, but we've never dealt with this before. Instead of being treated as patients, we were treated as an inconvenience that would resolve itself in 6 weeks. You people are trash at your jobs and should be ashamed of yourselves!

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  Jeannette Tuden

  :: 21 October 2020 14:46:06

  Trying to schedule an exam with Mt. Auburn is a nightmare, any specialty or GP but especially ob/gyn. All receptionist staff work for remote call centers; they do not work at the practice you are trying to visit or with anyone at the practice you are trying to visit. I tried to move forward a pelvic exam as a new patient with the Fresh Pond location because I found a breast lump. Reception immediately transferred me to some sort of "breast center" (I guess instead of listening to me all they heard was "breast lump") who then transferred me to radiology when I said I thought I had been transferred incorrectly from ob/gyn. After a few more holds I explained to radiology I needed to reschedule a pelvic exam. That receptionist told me I didn't have a "pelvic ultrasound" scheduled...of course not! I haven't even been evaluated yet! When I asked her her name she literally hung up on me! Still not totally sure which radiology dept. I was speaking with or where! When I attempted to call again I ended up on the phone with an "office manager" named Deirdre. As mentioned, the staff are all totally remote therefore completely useless. I finally just rescheduled online via the portal. Save yourself the hassle and find providers outside Mt. Auburn whenever possible!