Mount Auburn Hospital in Cambridge

🕗 opening times

comments 5

• 

  James U

  :: 17 October 2022 16:38:38

  The providers I saw at Mt Auburn were all great. The billing office here, though is a total nightmare and why I will avoid this place from now on. I have had two separate issues, including one related to how a visit was coded that I went back and forth with the billing office about for 9 months. Part of the problem is that the people you talk to on the phone are not the people who actually review the coding issues, so I have never been able to get a clear answer about why my coding issue was not being resolved. Last I heard, my bill was being sent back to be reviewed by the coding people yet again, and I was told not to pay the bill in the meantime. Then today I got a letter from a collections agency for the bill, which to my knowledge was still under review! I’m so frustrated by this whole thing, I'll probably pay the bill which wasn’t that much anyway just so that I don’t have to deal with this hospital's billing office ever again.

• 

  Aly Eve Remmos

  :: 11 October 2022 12:16:59

  I've had both good and bad experiences here. I've always been treated very well for physical illness and delivering my son was great. However on the flip side I've gone to the emergency department for psychiatric reasons multiple times and that hasn't been as great. Understandable during covid when already stretched thin AND having to deal with me having a meltdown. Luckily it was only that one time a nurse was horrible to me (she was shockingly mean). Otherwise psych there is psych and it's never a pleasant experience.

• 

  Thomas Wheeler

  :: 30 September 2022 14:48:54

  Recently my youngest son was admitted to the ICU at Mt Auburn Hospital. I can only speak to that unit and the staff working there as it was the only part of the hospital I dealt with. Being from out of state, we were guided every step of the way by a social worker, the doctors, nurses and the organ transplant coordinators. Although it was a terrible personal loss for our family, everyone we dealt with could not have been nicer or more considerate during a time when we could barely think for ourselves we had so much support keeping us informed and truly felt they each cared for my son and our entire family.

• 

  Rosa Lopez

  :: 15 September 2022 01:23:38

  I gave birth to my son here and it was an absolute nightmare. Trying to recover from a C-section was near to impossible. Construction work was happening in the room near ours. Heavy pounding throughout my stay startled not only me but my little one. It was impossible to sleep or recover. We kindly requested a different room and had to deal with retaliatory nurses. The nurses were horrible. Rough with my baby and inconsiderate. Educate yourself and get an doula or an advocate of some sort to accompany you during your birthing experience. Nurses are nothing less than bullies who want insurance money.

• 

  Scooter McGavin

  :: 13 September 2022 03:21:18

  Despite the work they do, a lot of the nurses are rude except for the very few who are actually nice and helpful. Otherwise I don't approve of the practice that they use. They give horrible attitudes they don't give you all the information you need. We had our mother in there and they couldn't even tell us where she went. Even though I was a proxy. They lie and they don't treat their patients with care.