Mid-Cities Schools CU in Compton

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comments 5

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  Fernando Vazquez

  :: 19 May 2023 21:36:15

  I don't have an account here but a client of mine was unable to receive a simple email about a previous loan he had in 2017 under their credit union. We called the credit union and all they said was that they were understaffed and will sent it when they had time. What type nonsense is that.

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  Marcie Pearson

  :: 12 April 2023 13:26:24

  Customer service is terrible. Called 5 days in a row for loan details, never received a call back. When I did get through via phone they left me on hold more than 15 mins. I called back and was left on hold again without any courtesy of coming back to the line to let me know. Had to eventually go into the credit union to retrieve the details in person.

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  Howard Holter

  :: 22 July 2019 17:57:35

  I have been with Mid-Cities since the 1970s. In the past decade I have found the institution to be extraordinarily inefficient and inept. It is virtually impossible to reach anyone there. Leaving a message? It's never answered. They have mis-managed my account several times. The staff has to be replaced.

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  Cc Beauty

  :: 05 December 2018 09:04:33

  Ive been with them since 2011 and they have fallen off badly. The loan officers lie abt customer service to protect themselves even after you show proof. They are understaffed usually. And the staff is poorly trained. Never get a credit card from them, they do not mail statments or provide financial information. And to top it off reported it on my credit, even after i provided proof of me calling to resolve the issue well before it got to this point, and to prevent this. Theresa actually told me not to worry but never could give me my statement informatiom, or accurate account info. Jose argued that they mailed the statements but couldn't actually prove it. And still let this sit on my credit. I closed my kids savings account and my credit card immediately. Good riddens !

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  victor lopez

  :: 22 March 2017 21:54:39

  A great credit union to join when it comes to support from the staff and rates on loans and credit cards. Their website could be more user friendly, but otherwise I'd highly recommend Mid-Cities.