McDonald's in Arlington

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comments 5

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  Retro Mo

  :: 16 February 2023 18:16:15

  I have been a customer at this location "5009 Wilson Blvd Arlington Va. 22203 Store# 999" for the past 23 years and was never treated with so much disrespect as I have recently, all because of an 8 oz. water cup, I have seen many time over the years when people walk in fill their bottles with whatever drink they want FREE and walk out. Plus a group of homeless, same people that camp at this store for many hours drink, talk, use the Wi-Fi & the bathroom till 10 pm everyday. Go and see for your self. This time I made a purchase got water cup "The smallest cup McDonalds offers 8 ounces" instead of getting water I got juice, I was called out by a female supervisor/ manager. I know the male manager "Santos Duran" at the time he was handling the drive through orders, She yelled at me across the restaurant for everyone to hear "Sir if you wanna get anything else other than water you need to pay for it" I did not appreciate that, so I asked to speak with her manager "Santos Duran" She said I am the manager, I told her I want to speak "Santos Duran" she went in the back and told "Santos Duran" not to come she also announce it to the works and no one want to speak to me, they all ignored me. To make things worst every time a customer tried to order, she talks to them about me in Spanish. knowing I can't get anywhere I asked for her name, she quickly removed her nametag and got on my face taunting me. She kept getting closer and closer to me saying I'm not giving you my name, what you gonna do about it. She was hoping to ignite a reaction from me, I'm old enough and wise. This is unacceptable from anyone, specially when a regular customer know the manager by name and yet he did not even show his face "Santos Duran" As for the female self proclaimed manager that removed her nametag, embarrassed me in front of the customers and staff and tried to fight me. I promise I will get her name as long as she is still there but my hope is that she gets blacklisted from McDonalds, because she does not represent the brand in anyway shape or form. Once I get her name I will update this review.

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  Jetsie Sutton

  :: 16 January 2023 10:29:22

  Mom doesn't like fast food but, i was starving. Kids loved it. This location always has hot fries 🍟 Mom and kids love that.

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  Robert Wilson

  :: 27 December 2022 12:19:17

  The food is what one would expect. I opt for the chicken. Fast polite service, this place rocks. While you fill your drink they will bring your order to you! Again..... THIS PLACE ROCKS!

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  Syd Vicous

  :: 27 October 2022 18:49:04

  The ladies here are awesome! Especially Yecenia, Obelys, and Demary. They are always friendly and professional every time I go in. I am there every day for my morning iced coffee, and I am never disappointed. I’ve been coming here for over a year now, and I can confidently say that the service here is consistently good. I was shocked to see their rating, but it goes to show that people are more likely to leave a review when they are upset.

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  Owen Willard

  :: 25 September 2022 16:10:11

  this is my local mcdonald’s.. and it’s really a shame. it is by far the worst mcdonald’s in this area. when i say staff hardly speak any english i mean it. i don’t think one of their staff members is fluent. the people who work the drive through can hardly communicate and often get orders wrong. and i’ve been coming here for years. they frequently forget to salt their fries and their ice cream machine has been broken for the better part of this year. speaking of which it is broken today. they never have someone working register, and when they do it is always a rude lady who clearly doesn’t want to be there. on top of all of this the floors are always sticky and the tables are never cleaned. i don’t think i’ve ever seen someone cleaning. truly a shame that this is the nearest one to me.