LOFT in Washington

🕗 opening times

comments 5

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  Luisa Spragg

  :: 25 April 2018 22:43:30

  I love it! I think customer service is awesome. I try always to go to this location because of that.

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  Yara Eid

  :: 13 January 2018 08:46:27

• en

  Stephanie Shapiro

  :: 22 December 2017 11:12:27

• en

  Paige Wilson

  :: 23 October 2017 05:04:53

  In the heart of Georgetown

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  Jennifer Schneider

  :: 19 October 2016 19:53:00

  So, I LOVE Loft. Unfortunately, this one doesn't have the greatest customer service. I called to confirm that they had a specific item in stock (their website says to call before you go to confirm). They stuck me on "a brief hold"...for 32 minutes. I've worked in retail, and I get that customers in store take priority over customers who call. Even so, unless the building is on fire, there is no situation in which a customer should sit on hold for over 10 minutes. I'll be frequenting one of the many other Loft stores in the area in the future.