Kay Jewelers in Lake Grove

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comments 5

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  Rob Dobies

  :: 10 May 2018 08:51:11

  The assistant manager Emily should be the head manager of the store. After having so many issues with our engagement ring with different associates as well as other managers Emily was able to resolve all of our issues and got us back on track to enjoy our Engagement! Definitely will be going back to make more purchases through Emily. Kay is lucky to have such a great face representing them. We would have completely went somewhere else had she not been there.

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  Claudia Meneses

  :: 22 January 2018 19:47:00

  I give 5 stars specially for Michèle. She is by far the nicest, most sincere, and professional sales consultant not only in that store but in any jewelry store I have visited. She went above and beyond to help us with our needs and requests. I would most definitely shop here again just because Michèle.

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  Karissa Marie

  :: 09 November 2017 11:16:28

  The "manager" "gemologist" Melissa Weiss is a scam artist. My fiancé had purchased a ring from her in August 2017. From the beginning everything went wrong. First she tried selling him a wedding band that couldn't be made into a engagement ring. Then from there she tells him he's "instantly approved" and that his monthly payment would be $160 for a 2 year loan. Then we he went to pick up the ring they said "they couldn't find it". She didn't give him any paperwork and he has still to this day (November, 8 2017) not received anything in the mail regarding his account. She charged him way more than what the ring appraised for and had a few random charges on the account that even the manger didn't know what they were for. The ring price was $5400 and she had him approved for $4000 and put the deal through anyway without telling him his account was automatically over charged for the remaining $1400 which is now messing with his credit. She set him up with a loan for 8 years at 24.99 interest with over $260 a month payment which is no where near what she had told him in the store. Dealing with her was an absolute nightmare and she has completely ruined the fun in being engaged. This woman should NOT be a manager in any way.

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  Rj Dolderer

  :: 30 October 2016 15:51:35

  Went in to pay a bill. Nice girl named Melissa was friendly , helpful , and most importantly funny made few jokes and made me laugh. Give her a raise or a promotion.

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  Mike L

  :: 10 April 2015 11:29:47

  I went in to have a watch sized. In the process the employee damaged a link. I didn't notice until a few days later. I returned to the store where I met the assistant manager; Ashely. She was extremely attentive and professional. At no cost to me, she ordered a replacement watch! This exceeded my expectations 100 fold! I highly recommend this store and asking for Ashely! Thank you again!