HSBC Bank in Cupertino

🕗 opening times

comments 5

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  happi wakko

  :: 18 April 2023 21:22:41

  The manager of the branch Onjali Phailbus, was rude, impatient and irritated at the questions I was asking regarding tax forms. Instead of calmly clarifying my concerns, she said there are other people on the phone line she had to attend to. As a 15+ year premier customer, this is unacceptable. I’ll be moving my funds and closing my accounts. I suggest you stay away from this location if you want to be treated with respect.

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  terri spicer

  :: 02 October 2021 12:05:52

  My experience was excellent I was lost I got to the bank at closing time I believe the woman who is the manager said it’s just fine come on in and I was very pleased with their service. There was one exception the woman who helped me even though I gave her my ID I was hesitant to let me withdraw cash. But the person next to her help the situation and made it and as a pleasant one. So I happily discussed my plans to go to the beach

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  Katie Wang

  :: 03 December 2019 17:50:41

  I am a customer for 2 years now. I basically deposits money into my savings account and I don't use my checking account for my daily expenditures. Recently I got a total service fee of $490 charged to my checking account because of insufficient fund. I found out it was due to 14 small charges from paypal. I immediately called paypal to find out why. It is a government regulation change. Because of the new regulation, my paypal balance could no longer be used to pay off the small charges ($2-$10). So paypal used my backup payment method which is my HSBC account. I tried very hard to call the branch, visit the branch, and call the 1-800 number, but no use. Either the manager's not available or there is nothing they can do about it. For less than $100 expenses within 2 weeks of period, I was charged $490 service fee by HSBC. I am going to switch to other banks. Period. If you are going to bank with HSBC, I suggest you read every small prints because it is very hard to ask HSBC bankers to refund service charges. Good luck!

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  Shawn Wu

  :: 14 September 2018 19:59:41

  When I walked in on a Friday afternoon, there is no client. It was 4:26pm. However the banker told me that no one can help me that day, because they want to close at 5pm. Even though all bankers are not working with any client at the moment, he said everyone of them have appointment with someone, and the customer can come in anytime. He literally asked me to come back on Saturday or a different day. I’ve never had such experience in any other bank before.

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  Ramakant Patel

  :: 04 February 2018 11:28:44

  After looking at the reviews both on yelp and on google we were hesitant to open an account here. We have been receiving the mail promotion from hsbc for a couple of years now and decided to give it a try. We were greeted by relationship manager Peter, not only was he professional and courteous, he made the whole account opening process a very pleasant experience. Highly recommended for anyone who wants to open up an account to see this young man. Make sure you call the branch to make an appointment as the account opening process can take around 30-40 minutes.