Gilmore Music in Long Beach

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comments 5

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  Ryn Nicole

  :: 20 May 2018 20:43:22

  A little background on me: I am a Long Beach musician and am someone who has always made a conscious effort to patron small businesses in my community instead of buying from major (or online) retailers whenever I can. I do yoga on the bluff, buy my juices at Salud, my produce at the farmers market, and my guitar strings at Gilmore . I love this city and think it important to support the local vendors that add to it. I had a show March 7th and found that the Yamaha keyboard I have performed with for the past 8 years had finally given up on me. I rushed into Gilmore to buy one to play that night, tried a few they had on the floor, and after deciding on one, they brought out an unboxed keyboard from the back (I thought nothing of it since I was going to be playing the instrument immediately anyway), rung me up, and $300 later I was out the door with my shiny "new" Yamaha. Barely 2 months and only 7 shows later (I was overseas most of April and did not take it with me), I bring the keyboard to a festival last night only to find that it would not power on. The musical director and entire sound team scrambled to try and help me for about 20 minutes to get it to work, but nada. The keyboard was inoperable, and I was unable to play the show. **Hoping to find a solution, I brought the keyboard and my purchase receipt to Gilmore today at 2:45 and explained to the attendant that I had bought the board here two months ago and that it had failed to power on at a performance yesterday. He immediately got defensive and told me that 2 months was too long for him to be sure that I didn't purposely mistreat the keyboard. He also told me that the keyboard was purchased used (Used????) and when I responded that I was unaware I had purchased a used keyboard, he said, "Yeah, right, I know someone told you. You said you purchased it out of the box, right? Well, there you go. We're not going to give you a refund, this is not going to be resolved today, and if there need to be repairs made on the keyboard we're not going to cover the cost for you. We're also not going to give you store credit for this. You can't make it seem like the fact that your keyboard not working is somehow our fault. You can call our repair technician and if he says he can fix the keyboard you can pay for it yourself." Whoa. The saddest part about it is----- I hadn't asked for any of those things. As a customer returning to a place of purchase, I was hoping to be presented with possible solutions, yes, but to be yelled at, disrespected, and publicly chastised in the most hostile manner (the customers who were behind me in line walked away out of discomfort) was not only unprofessional and uncalled-for, but embarrassing; not just for myself for being subject to it but for the reputation of this company. Needless to say, I will not be back and I will also regretfully be cancelling the voice lessons that I had booked here. Do yourself a favor and only come if you know exactly what you want and plan to be out quickly. If you may require customer service, I recommend you look somewhere else. As the employee who screamed at me refused to share his name, I am sharing his photo.

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  Tabresha Gilmore

  :: 04 April 2018 18:57:55

  I just won 5,000 a week for life .From publishers clearing house and much more

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  Sienna Mitchell

  :: 02 April 2018 18:20:38

  i just got my ukulele and they were really quick about it. they tuned it and they got my case fast.

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  Evan Stanczak

  :: 09 January 2018 18:12:18

  Most of the instruments you'll find here is either second hand or chinese, don't go in expecting sam ash level finds.

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  Canadian Turtle

  :: 13 November 2017 22:05:45

  dope got a 1/4size vilon but the workers seemed mean its just there looks on there faces but anyway great store will come back