Focus Rx in West Babylon

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comments 3

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  Aaron Rojan

  :: 18 July 2017 16:28:34

  my doctor ordered a prescription from this pharmacy and I received a call from "KIMBERLY" stated that i have to pay $25 co-pay. A few days later, I received a letter from my insurance stating that my prescription is covered. I called my insurance and asked about the $25 co-pay, and I was told it's correct. I called Kimberly again and before I can even tell her that I spoke to my insurance, she said "this is medicine is with thousands of dollars and all you have to pay is $25" What does the amount of the medicine have anything to do with me? She is just very unprofessional. I was at the bank on speaker when she said that and all the people around me looked at me a if I can not afford to pay $25. I was embarrassed and I said I will call her back when I get home. Called her back and totally denied the conversation and asked to speak to the supervisor Richard Collins. I was explaining to him what happened and all he can say is do you want to order the medicine. Unprofessional as well. I will call my provider and ask not to order from this pharmacy again! I will also post this on trip advisor. If I can give them zero stars, I would! BEWARE!!! VERY UNPROFESSIONAL PEOPLE!

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  Derek Basini

  :: 08 February 2017 14:38:36

  Remarkable service and staff. I got tired of being told to "come back in a couple hours for your prescription" from the big box Pharmacies - total lack of service. Focus RX provided my script and personally took the time to review instructions, dosage amounts and additional questions/concerns I had. They were friendly and I enjoy using them for every medicine or over the counter drug I need. Overall, remarkable experience and I wish more local pharmacy's like Focus RX still existed.

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  robert veney

  :: 14 November 2015 06:42:24