First Tech Federal Credit Union in Cupertino

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comments 5

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  Nora I

  :: 26 May 2023 12:41:31

  They're withholding my money and now I'm late on my car payment. They have the worst customer service with no bedside manner. One lady scoffed at me and berated me over the phone. Another lady was passive aggressive and closed my accounts without my permission. I wish I knew how to sue them.

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  Pavan Kumar

  :: 15 April 2023 12:02:31

  I am very happy with this services. I have been a customer for this bank for 5 years. I am planning to take my wife accounts also here.

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  Ken Lee

  :: 24 March 2023 14:54:04

  Member care representative did not introduce herself and was very transactional. I'm very disappointed by it. It's not a traditional banking I am used to.

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  Raimond Sinivee

  :: 03 August 2021 02:32:50

  This is review for the branch and not for the credit union or it's website in general. I have had to visit the branch few times and have always had pleasant experience. I usually do transactions that I can't do at the ATM or online banking. I visited when their front door was covered with plywood. I wrote that in my feedback to them and they explained that somebody had crashed into it. Nice of them to follow up. They entry was from side door at the time. There were no lines. Somebody was able to help me right away and they were very polite and nice. My errand was done very quickly. Giving big thank you for staying open and being able to serve customers.

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  Michael Lavigne

  :: 07 July 2020 14:11:05

  I've been a member here for 35+ years, going back to when it was originally the HP Employees Federal Credit Union. Ever since it's reincarnation as First Tech, their customer service has declined, the staff turnover at the branches is constant, and basic competence for routine transactions is decreasing. If you want a BofA like experience where you are just another number, this is what First Tech has morphed into.