EagleBank in Alexandria

🕗 opening times

comments 5

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  Alexander Pak

  :: 25 October 2022 13:55:42

  Update: Every visit has been exceptional.

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  S Wilson

  :: 22 January 2021 14:04:38

  First let me say I am APPALLED by the negative reviews about this branch and in particular, Franchesca! I, along with several of my colleagues, have visited this branch prior to and during Covid and have NEVER received less than AMAZING customer service from the Assistant Manager and Tellers. I am always immediately welcomed and recognized as soon as I come into the branch. I have dealt with Franchesca several times during my visits to the branch and via telephone and not one time have I experienced any racial discrimination, attitude, or unfavorable service. As a woman of color, I have always felt valued if I call with a minor concern or question. I have never had a chance to tell her personally but I appreciate Franchesca for the exemplary customer service she has extended to me. After my most recent visit to the branch on Tuesday I had to write a review (I’m a little late because of my hectic week) however I wanted to express my appreciation for the five star level of service I received yet again! THANK YOU Franchesca l!

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  Nick Ward

  :: 21 February 2020 17:26:27

  This was thg worse bank experience I have ever had I was racially profiled by one of the tellers it took me 20 minutes to cash a check for $400 because I was black. This teller called my company to verify a check that was given to me that was a bonus check. I can't remember the racist teller name but her initials are F.M.

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  Casey Lindsay

  :: 25 May 2018 12:44:09

  In my experience, the customer service has been excellent. I highly recommend Ed V. as your banker!

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  Ferdi

  :: 23 May 2018 09:34:25

  Bad customer service experience ever.