Dunkin' in Council Bluffs

🕗 opening times

comments 5

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  lance kramer

  :: 28 April 2023 11:57:21

  I used to love this Council Bluffs location. An almost every day customer but over the past few months, the management has failed. They are constantly out of EVERYTHING which is terribly frustrating after sitting in the line for a half hour due to them being slow now also. This place was thriving with the previous Managers and team leaders, always accurate, always had any donut one could want, employees were happy and made you feel good about starting your day with them….. Now everyone just looks mad at life, everything is slow, everything is out of stock. This review has been brewing for a few months, I hate to talk bad about a place I love but now it’s a place I only used to love. Sorry Duncan but we have to see other people now.

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  Michele D

  :: 23 April 2023 20:14:59

  Visited the Hastings location this morning for a quick family breakfast. All was fine until the in-store music came on… PROFANE (not just distasteful but truly repetitive profanity). The only other customers were a mom and her innocent-eared 2 yr old. Easy for us to get up and leave and pick a better coffee place next time but really bad for Dunkin’s image. Odd to invest so much marketing $ to attract customers just to lose them so quickly over your promotion of poor class.

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  Joyce Ridout

  :: 19 April 2023 12:03:35

  I came into your store specifically to try the new chocolate caramel cold brew and was greeted by a friendly worker. I told her I wanted the cold brew and pointed to the marquee. She politely told me that it has been discontinued since you cannot get the product on the truck. You have signs everywhere in your store and it is being blasted all over the tv and internet. This is so wrong and false advertising. So very disappointed.

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  Jessica Behrens

  :: 05 April 2023 19:52:14

  I visited the drive thru of this location a couple weeks ago and am disappointed to say the least. I waited in the drive thru for almost AN HOUR, making me late for an appointment! All I wanted was an Iced Coffee. Because this location has a fence lining it's drive thru I had no choice but to stay in line which is extremely frustrating. The employees really need to communicate to customers with honesty about wait times not to mention when they are out of items BEFORE we commit to getting in a line we are forced to stay in. The iced coffee never tastes great, as it always feels like it's diluted with water. I have been finding other establishments to visit when I'm wanting coffee, such as Starbucks or Scooters. This location has been going down hill for a few months making it difficult to want to return.

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  Ashleigh E

  :: 27 January 2023 08:11:22

  Coffee, eats, etc., All good. It's Dunkin', their stuff is always good. But this particular location is TERRIBLE!!! Not sure what happened in the last couple of months but the service here has gone way downhill. One morning, after placing an order through the app, I arrive just to be told they wouldn't be opening for another hour. I couldn't wait, I was going to work! Today, again I order online, huge line in drive thru. Go inside the unlocked door to find out that their indoor area isn't open (the apparent reason for the drive thru line). The staff inside? Rude and totally unapologetic. Dunkin', I think it's time for a second location in Council Bluffs. Your sweet deals and sweeter treats are quickly becoming "not worth the wait".