Dream Merchant in Denver

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comments 5

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  Timothy Lee

  :: 10 May 2018 15:22:33

  Horrible, horrible experience. If you are looking to buy purchase, I highly advise you not to buy from Dream Merchant. I spent roughly $3k on furniture from this store and had the delivery guys show up 4 times to replace the merchandise that was damaged. The second time a desk was delivered and was completely dirty with packaging material put together in the desk and it was dirty from the warehouse hands and was visible because of the glass, dresser was damaged completely, computer chair was covered in dirt all over the cloth from the truck. The third time they showed up with a new desk around 2-3 weeks later with the owner not willing to discount the desk because his employees lack of care. This time the desk was damaged again and 2-3 weeks later they show up again and took the desk back apart and I noticed additional damaged and I called in to notify Diana the GM and she started to get smart with me and then said "I'll let Les call you because it's better I not talk to you".. This has been the worse experience, ever. As an owner of a digital marketing agency, I also noticed they also disabled Facebook Reviews due to the amount of negative feedback. I will be sure that everyone knows about my experience. Something needs to change with the way this company is run. Not sure how they been in business this long with so much negative feedback. Steer Clear. Spend your money elsewhere.

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  brooke gage

  :: 06 April 2018 01:40:18

  Staff is friendly and knowledgeable. Loving the mattress and bed frame that I purchased. Financing options are very good.

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  Esther Rivera

  :: 29 March 2018 22:42:14

  After being tired of the poor quality that American Furniture offers i decided to give Dream Merchant a try. I was super nervous about ordering furniture from catalogs, but decided to try it. They made me feel comfortable by explaining to me that my satisfaction is their number one priority and wanted my experience to be positive. I ordered a head board which i constantly get compliments for. The headboard was affordable, well built and so pretty! Then i ordered a bedroom set which i wasn’t in love with because of the color. I talked to Charlie and Mandy and they listened to my concerns. Without hesitations i was able to order another set (that i love!!) and Les (the owner) personally took the time to speak to me and made sure i was happy with my new one. I have found my place to order unique, well built and beautiful furniture!! I will definetly be back. It was so painless free!

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  sfcampbell19

  :: 20 February 2018 21:05:43

  We found online that this place sells a unique couch that we immediately knew we wanted... Except when we went to buy the couch, we ended up fully furnishing four rooms! Little did I know that beyond their showroom stock they can order factory direct from about a dozen of the best furniture manufacturers, all of which would likely be considerably marked-up if we had shopped for them at the big name retailers (as has typically been our practice in the past)! Since then I have returned twice more for additional purchases. And yes, in case you're wondering from this experience, they do offer zero-interest financing through Synchrony bank ;o)

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  Amy Wheeler

  :: 08 January 2018 23:33:51

  Purchased a triple bunk bed here. The price was good and delivery included set up which was great. My only complaint was that I was given a delivery window originally that said they would be there sometime between 10 and 5, then that day it was narrowed to between 4-6. Then they called at 545 saying they wouldnt get there until after 7pm. When waiting for delivery people, an accurate tine window is important for customer service. The delivery team was great when they got here, fast and friendly, it seemed more like a planning issue than something that was their fault.